We stayed at The White House in mid October 2012 as we were going to a wedding nearby. The room was great- a good size and clean, though the shower was on the cramped side. The B&B let themselves down on their confusing messaging (on their website, by phone and in person), however.
We booked our stay through the White House website, going for the "Room only" choice. For some hotels, "Room only" means no ensuite and for others it means no breakfast, so before booking we rung the phone number advertised on the website to confirm whether or not ensuite and/ or breakfast was included. I was assured by the gentleman who answered that ensuite and breakfast was included with every room (I checked a few times to make sure there was no misunderstanding). Based on this information we proceeded to book a room. On arriving at the hotel (at around 7pm) we received a very friendly greeting and were walked through the breakfast arrangements (with no mention of an additional cost).
When we arrived back from the wedding very tired- at around 1am- we were met by a dressing-gowned gentleman we had not previously seen who informed us that breakfast was not in fact included (and if we wanted it we would need to pay an additional £10 each for a full english). We had some debate about this, during which we mentioned the phone call where the inclusion was confirmed. The gentleman did not apologise for any error or mis-communication on the B&B's part. We left for bed with the matter unresolved, and in the morning chose to sleep in and have breakfast at a nearby cafe rather than further debate the point. When we left the B&B the breakfast was not mentioned.
Further, the White House website is confusing on this and other matters. For example, the booking confirmation page mentions a "Special Offer until March 29th 2009", breakfast prices of £5 and £7.50, and a parking fee of £3. This was completely out of date and incorrect (the year of booking was 2012).
So- nice B&B, convenient location, just a shame about the confusing messaging and lack of apology when an error was made.
- Official Description (provided by the hotel):
- The White House is a delightful 15th Century Grade II listed manor house set in one acre of attractive gardens providing a relaxing atmosphere for all. Having been awarded 4 Yellow Stars by the AA for its outstanding facilities and service and the prestigious Enjoy England Silver Award, The White House is also highly recommended by the English Tourist Board. Having been refurbished by Mike and Linda, The White House offers first class bed and breakfast accommodation in comfortable surroundings. ... more less
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- Also Known As:
- The White House Takeley, United Kingdom