Our overnight stay was a special anniversary present from our daughter & family, on arrival our booking had not been put on the system together with no booking in the restaurant for evening meal/breakfast although I had rang the previous day to confirm and ask about hairdryers in the room,after waiting for two members of staff and some time later to sort out and find a room which had a fire escape door next to it which was open and the cross bar was broken and hanging off which we reported and asked to be moved making our check in even more delayed.
During all this time we had no real sincere apologies from the staff or any member of management, our booking included a bottle of cava on arrival in our room after two reminders and a 3rd at 10.30pm a bottle of cava arrived! later at night staff were empty bottles into bins. The evening meal and breakfast was very good and very relaxed,,sadly guest service apologies was lacking and very disappointing.
- Official Description (provided by the hotel):
- Refurbished & Relaunched in Nov 09 Mercure Letchworth Hall Hotel is a true 4 star hotel. Dating back to 1625 this quintessential Olde English Manor house retains many of its Jacobean features which have been tastefully restored. The Hotel is set in 8 acres of gardens including a developing meadow which attracts Mont Jaq Deer and Letchworth's Black Squirrels. Letchworth Hall is ideally located for exploring the picturesque market towns of Hitchin and Baldock & the larger towns of Luton and Cambridge. ... more less
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- Also Known As:
- Mercure Letchworth Hall Hotel Letchworth
- Letchworth Hall Hotel