We arrived to find the room freezing cold. I rang down and they said someone would come straight away. 15 minutes later I called again and it went to voicemail so I left a message. 15 minutes later I called again and then 2 people turned up at once. So 45 minutes later after huddling under the duvet, I find out that the heating was being fixed in that part of the hotel. I asked why they checked me in there, I got a glass of wine to say sorry and a fan heater.
I then checked our booking to find we should have had a bottle of prosecco in the room. This wasn't there so we had it with dinner instead.
We had one small bottle of water in the room and one set of towels. We got given more towels and we ordered some water. They wanted £10 for this but agreed on £4 when we settled the bill.
We came down for breakfast at 9.45. There wasn't any food so we had to had to wait a while. They ran out of glasses so we couldn't have juice. More glasses came but ran out straight away so we had to move quickly. The food came but disappeared quickly too and we never got a look in with the sausages.
The staff were all apologetic and they were nice but it just seemed to be one problem after another. On the positive, the room and food were nice.
- Official Description (provided by the hotel):
- Refurbished & Relaunched in Nov 09 Mercure Letchworth Hall Hotel is a true 4 star hotel. Dating back to 1625 this quintessential Olde English Manor house retains many of its Jacobean features which have been tastefully restored. The Hotel is set in 8 acres of gardens including a developing meadow which attracts Mont Jaq Deer and Letchworth's Black Squirrels. Letchworth Hall is ideally located for exploring the picturesque market towns of Hitchin and Baldock & the larger towns of Luton and Cambridge. ... more less
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- Also Known As:
- Mercure Letchworth Hall Hotel Letchworth
- Letchworth Hall Hotel