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“More friendly bar staff needed.” 3 of 5 stars
Review of Gardeners Arms

Gardeners Arms
Wilbury Hills Road, Letchworth, Letchworth, England
01462 678216
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Ranked #25 of 37 Restaurants in Letchworth
Cuisines: English
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Letchworth
Senior Contributor
31 reviews 31 reviews
29 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“More friendly bar staff needed.”
3 of 5 stars Reviewed April 25, 2012 via mobile

Food good. Value great. Nice eatery and bar area. But Service, poor when busy. Can wait for long periods for food and drink. Needs designated bar staff in the bar area who serve drinks only and dont leave bar empty and bar customers waiting for extended periods when food queue is long. My family and i experienced this a few times when busy. Also young staff not offering service with a smile. What ever happened to basic professional customer care.

    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
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90 reviews from our community

Visitor rating
    10
    32
    28
    13
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Hitchin
1 review
“Know what to order”
4 of 5 stars Reviewed April 18, 2012

My wife and I went to the Gardeners arms today for lunch as several of our friends had recomended it. When we arived we were not to sure what to do we decided to go straight to the till and order our carvery we could then select a table at this point we had not looked at the menu my wife spoke to the young lady serving and asked for two carverys the waitress typed into the till and gave us two tickets. My wife then asked for a j2o for her self and a pint of john smiths for me the waitress typed into the till again then asked for £13.03 I paid and we sat down we looked at the menu and noted that 2 meals & 2 drinks should have come to £11.58 when I questioned this the waitress said its your wife's fault she only asked for 2 carvery's then 2 drink's not the 2 meal's and 2 drink's offer I said that's a clever play on word's she just laughed and smiled. Not the awnser I would have liked. We both ate our meal and very nice it was to, But we will not be going back to be conned and laughed at again shame

  • Visited April 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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Letchworth, United Kingdom
Senior Contributor
25 reviews 25 reviews
18 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Value for money”
4 of 5 stars Reviewed April 15, 2012 via mobile

Simply quantity over quality. For the price it can't be beaten. Go there when you wanna be fed rather than fancy a meal out.

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Stevenage, United Kingdom
Contributor
11 reviews 11 reviews
4 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Terrific value for money food, atmospheric and very tasteful furnishings”
5 of 5 stars Reviewed March 4, 2012

This has to be the best carvery anyone could wish for, generous helpings of meat, mouth watering vegetables and delicious roast potatoes, very pleasant surroundings both inside and out, caters for all ages. The staff are polite and helpful, this is a must when visiting Lecthworth or the surrounding areas. reservations required when in a party of 10 plus, otherwise just turn up.

  • Visited March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Letchworth
Senior Contributor
31 reviews 31 reviews
29 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“The good, the bad and the not quite there.”
3 of 5 stars Reviewed February 1, 2012

Hi, having read previous reviews on these pages we decieded to pay a visit for a carvery as a treat for myself and my wife. Ok , as previous reports indicated, yes we experienced a long queue to pay for our meal. Then yes we had a long queue waiting at the carvery. Once we got our food, we really enjoyed it. Tasty, and fantastic value. We got a nice seat in the corner and it seemed all of the eating areas were open as far as we could see. Which was nice. A previous review had said this is not always the case. When we had finished our meal we moved into the bar for a drink. We had to wait quite a while to be served. Two young girls serving behind bar who seemed to be flitting between bar serving drinking customers and other connecting bar serving food customers. All made for a long wait for our drinks as there was already a couple of people waiting in front of us. When we did eventually get served , it would have been nice to have been greeted with a smile, a good evening or hello, can i help you, we got none of the above. Just a vacant stare. Although i do undestand she looked busy and stressed. beer and wine prices are very good value and we enjoyed our drinks. Would we go back? Yes. Do we think service could be beter ? Without a doubt. Is it good value for money? Oh yes. Not an expensive night out at all.

    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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