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“Good experience.” 4 of 5 stars
Review of Holiday Inn Hemel Hempstead M1 J8

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Holiday Inn Hemel Hempstead M1 J8
3.0 of 5 Hotel   |   Breakspear Way, Hemel Hempstead HP2 4UA, England   |  
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Ranked #6 of 11 hotels in Hemel Hempstead
Southampton
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
55 helpful votes 55 helpful votes
“Good experience.”
4 of 5 stars Reviewed October 7, 2013

Have stayed here a couple of times now - short stays on both occasions.

Hotel is easy to find from the M1 and there is plenty of parking. Was greeted by a very friendly and professional receptionist and check in was very quick. IHG Rewards membership was acknowledged.

Was allocated a room on the ground floor which I found to be clean and well equipped with plenty of space. The bathroom was equipped with a limited selection of toiletries and decent towels. Coffee and tea making facilities are provided and there is also a room service menu. There is a good sized flat screen TV and a small desk / workspace with lighting. The only comment I would have about the room was that the bed was a bit soft - but I guess that's personal preference. There is also a choice of hard or soft pillows.

The restaurant was closed on Sunday evening (which I think is new?) so there was only a choice of a bar menu or room service if one wanted to eat in the hotel. I opted for the bar food. Whilst the service was very friendly and relatively quick, the food was rather bland and a bit dull. I've had better here before. Breakfast, however, was fine.

I didn't use the leisure facilities, but there is a health club with a nice pool available.

WiFi is now free (standard) for IHG Elite members - but this was rather confusing. When logging on there was no obvious free option as I have seen in other HI properties. I queried this with the front desk on departure as a charge had been added to my bill. Apparently I should have logged on using the free option - except that there wasn't one! To be fair the receptionist did remove the charge from my bill, but if you are an IHG Elite member it would be worth checking before you log in. Once connected the signal was good.

Staff - all staff I came into contact with were friendly and helpful.

So one or two very small glitches, but generally a good experience and I will stay here again.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1 J8, responded to this review, October 8, 2013
Thank you for your feedback after your recent stay. I am pleased that we met your expectations and you were made to feel welcome. We look forward to welcoming you back again soon.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Leeds
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2013

Stayed here a number of times and it's consistently good.
Last night started well with a pleasant welcome from receptionist and I was impressed with my room (107) which was spotlessly clean, esp the bathroom. Good range of toiletries and a separate magnifying mirror - ace for shaving in. Room is quiet and has decent aircon that worked correctly, and there's big TV with lots of channels. The decent sized, well lit car park has cctv and there's a good choice of hot and cold food at breakfast.
A couple of nigggles - the shower was either on or off, no chance to have less than the full force, which could be a bit strong. And the mattress was a bit lumpy - although to be fair when I mentioned this at check out the receptionist said I could have asked for a mattress topper - I never though of doing that but will remember for next time.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1 J8, responded to this review, October 3, 2013
Thank you for your feedback, I am pleased that everything met with your expectations and that reception were very welcoming on arrival. Your comments regarding the mattress have been noted and will be investigated. We look forward to welcoming you back again soon.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Top Contributor
87 reviews 87 reviews
33 hotel reviews
Reviews in 46 cities Reviews in 46 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 1, 2013

Liked this hotel. Stayed here for a couple of nights during one of my tours. Clean, Good Service, and Responsive - they had to shift my room due to some leakage, but were very nice and left a couple of vouchers for the bar... Did not use the Health Club, and did not notice a pool - but a good place to stay in when visiting for work.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1 J8, responded to this review, October 3, 2013
Thank you for your feedback, I am pleased that you enjoyed your stay with us and that everything met your expectations. We look forward to welcoming you back again soon.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2013 via mobile

Nice clean hotel, the service was good and it's a good location for the Harry Potter studio tour. Only one complaint the bed was too soft and my wife and myself kept rolling to the centre of the bed. We didn't use the health club but did have a nose but it does look good.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1 J8, responded to this review, September 30, 2013
Dear Guest, Thank you for your feedback after your recent stay. I am pleased that you found everything to your expectations and trust that you had a good time at Harry Potter Studios. We look forward to welcoming you back again soon.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2013

I am currently staying at the holiday inn hemel hemstead as part of a coach trip to legoland with caledonian travel,the trip has been fantastic,and the hotel is exceptionaly clean,tidy staff on reception and dining area are very nice and helpful,breakfast and dinner were faultless,i would reccomend this hotel to anyone.
Thankyou

Room Tip: I am in room 62 and it is peaceful and a nice view of the woods at the back. I love the country side...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1 J8, responded to this review, September 30, 2013
Dear Guest, Thank you for your great review after your recent stay. I am pleased that you found everything to your satisfaction and hope you had a good time at Legoland. We look forward to welcoming you back again soon.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macclesfield, Cheshire, United Kingdom
Top Contributor
86 reviews 86 reviews
14 hotel reviews
Reviews in 39 cities Reviews in 39 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 25, 2013

We were looking for accommodation for over fifty guests, we wanted a good bar, and separate restaurant facilities. We needed a central location easy to find. The bar was pretty good although expensive, catered well for lager drinkers, wines and spirits, only one beer Boddingtons. There was use of the swimming pool/spa, the dinner was a self service buffet, and was excellent. The Manager Kamil and his Deputy Ash were excellent nothing was too much trouble, they ran an excellent dining experience. The rooms were clean and comfortable, large flat screen TV, air conditioning, two bottles of spring water provided each day. Large comfortable lounge to meet and greet guests in. Breakfasts were really good value, with cereals, cold fruits, yoghurts, cooked servery eggs, bacon, sausage hash browns, beans, mushrooms and tomatoes. Toast, pastries and pancakes were also provided for people with large appetites. I felt the hotel had been renovated quite recently.

Room Tip: I had an even numbered room on the first floor, with the window open it was just possible to hear mo...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1 J8, responded to this review, September 26, 2013
Thank you for your great review after your recent visit. I am pleased that you found everything to your expectations and that both Kamil and Ash were especially welcoming. We look forward to seeing you again soon.

Kind regards
Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 23, 2013

The hotel itself and indeed the staff is good, the prices for everything else however are a bit excessive for what you get, the food is at best average and the breakfast I would say not a patch on premier inn. I paid £30 for WiFi access and was only there for one night, when even Mcd's give it to you free I just can't see how they can justify the fees - in the evening I had too pay £10 for access in the bar and then a further £10 when I reconnected in the room. I think if you are a family on a short break with kids eat free for breakfast it would be good (as long as you take an evening meal elsewhere) but as a business traveller maybe the premier inn down the road is the better option.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1 J8, responded to this review, September 24, 2013
Thank you for your feedback after your recent stay. I am pleased that you found the hotel and staff up to your expectations. Your comments regarding Wifi and food have been noted.
We look forward to welcoming you back again soon.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hemel Hempstead M1 J8

Address: Breakspear Way, Hemel Hempstead HP2 4UA, England
Phone Number:
Location: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hemel Hempstead M1 J8 3*
Official Description (provided by the hotel):
The Holiday Inn Hemel Hempstead M1 J8 is in the perfect location for business and leisure guests. The hotel is easily accessible from M1 & M25 motorways and just 1 mile from The Snow Centre, 8 miles from Luton Airport, 21 miles from Heathrow Airport 19 miles from Wembley Stadium. Getting into London is easy as the hotel is just 10 minutes from Hemel train station with direct services into London Euston. Holiday Inn Hemel Hempstead combines an excellent range of facilities with 144 air-conditioned bedrooms, including 19 Executive Rooms along with family and accessible rooms. The hotel also offers a Spirit Health Club with indoor swimming pool, jacuzzi, sauna, steam room, fitness gym and health and beauty products & treatments. The hotel has conference and banqueting facilities that are a perfect venue for any occasion. These rooms all feature natural daylight, high speed internet connections and Starbucks Coffee. The Holiday Inn Hemel Hempstead offers 3 dining options; Traders restaurant, Lounge Bar and 24 hour room service. Here at Hemel Hempstead, we are proud to welcome families so why not take advantage of our Kids Stay & Eat Free offer! The hotel is just 11 miles from Whipsnade Zoo, 27 miles from Woburn Safari Park and just 1 mile from the Snow Centre. A perfect way to keep those little ones amused! ... more   less 
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Also Known As:
Holiday Inn Hemel Hempstead m1 j8 Hotel Hemel Hempstead
Hemel Hempstead Holiday Inn

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