Stayed at this hotel for one night, thank goodness it was only a night!
On the outside the hotel seemed okay and the reception area itself was fine. Although I should have been alerted by a guest asking to use the free internet connect on a computer located in a small cupboard by reception. The chap working behind the desk had to empty the room of balloons and a christmas tree to allow the guest access!
Check in was simple and easy no problems there. I have no strong opinions as to the friendliness of reception staff. I was allocated my room and told where to go. I duly went out of the reception and up the stairs to my room.
The stairway, was like a council car park stairway and I began to wonder where I was going, I can only describe the layout as 'motel' style. I found my room easily enough. Put the key in and entered. My very first impression was, okay it's not the Crown Plaza but hey as long as it's clean and comfortable. Not much to wish for I thought!
The outer door to the room didn't feel very secure at all and I had to put my shoulder to it to get it to lock. This door didn't seem to fit the frame and as the road outside is quite busy I was worried about excessive noise. I entered the main room, which had an inner door, which when shut, did seem to cut out the road noise.
That was about the only good point!
The room was quite small, along with the supposed 'double' bed. I'm not a large person but the bed was quite small. If you had booked this room as a couple you would struggle, especially as it was against the wall on one side!
The furnishing in the room was also very old and shabby, with chipped tops.
The view out of the window was probably nice, but I could not see as a tree had totally overgrown and was gently tapping the window in the wind! Great if you get easily spooked!
As well as the small 'double' bed I was shocked at the mold patch on the wall above the mirror, the cobwebs, with resident spiders and general shabby condition of the room and peeling wallpaper. (I stayed in room 203, and didn't visit any of the other rooms, so the mold and cobwebs may have been a special extra for me!)
I dropped something on the floor next to the bed and picked it up to see something lurking under the bed, a tub of hair gel with a layer of dust on from a previous guest! Well it could have been worse! Obviously the underside of the beds don't get a vacum very often.
From there I made my way into the bathroom. Things did not improve. The bath was yellow with age; there was cracked tiling and why would somebody put down a floor that looked dirty? There was an unmentionable stain on the floor next to the toilet, which obviously had not been cleaned up. The toilet roll holder was coming away from the wall and the soap dish on the wall by the shower had a layer of dirt tucked in the edges. The soap dispenser did not work, but after a bit of fiddling I got that sorted. The towels were old, worn and grey.
As others have mentioned the tap water was not suitable for drinking! I had my own bottled water with me so it was not a problem for me, but guests are expected to jump through a few hoops to get water, either buy it from the bar or a jug of water will be delivered to the room.
I did not get a good nights sleep, which is important to me. The walls are quite thin, and somebody had a TV on till quite late which driffted through the walls. The bed was not comfortable and the pillows even worse. There was no spare blanket, again you had to call reception if you wanted one and the spare pillows did not have a cover on them. Two days later I still have a sore back! Avoid if you suffer from back problems!
We ventured to the pub across the road for dinner so I am unable to comment on the quality of the evening meal. I did experience breakfast. There was the usual layout of cereal, youghurt, fruit juice and a cooked buffet option.
I braved the cooked option, which was only okay. The sausage I picked up, was of very cheap quality, so after cutting into it and not liking what I saw left it. The bacon was not too bad, the beans luke warm and the 'grilled' tomatoes were stil raw. The tea was served by a waiter who came round with a pot of tea and coffee pouring this out. You were not given a pot of tea or coffee. The orange juice was just nasty.
It was a shame as this could have been a nice little hotel and with some TLC and investment could compete with the large chains.
As it stands I would not recommend this hotel to people I disliked let alone my friends and colleagues!!
The only saving grace was I did not have to pay for this out of my own pocket!!
- Official Description (provided by the hotel):
- Best Western The Watermill Hotel, one of the finest modern Hotels in Hemel Hempstead is built around an old flour mill and offers excellent accommodations in Hemel Hempstead with a panoramic view of River Bulbourne threading through the property. Experience a serene, Old World retreat from bustling city life in this picturesque modern hotel. A convenient getaway venue with plenty of spacious free car parking. Watermill also offers wonderful amenities and hospitality for a relaxing stay, with convenient access to the area's tourist, industrial and commercial centres. Our hotel in Hemel Hempstead, Hertfordshire include 71 tastefully appointed rooms, several with beautiful views of the lush green meadows and the River Bulbourne. A blend of refined luxury and and refreshing tranquility is sure to romance both leisure and business travelers alike. ... more less
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- Also Known As:
- Best Western Watermill
- Hemel Hempstead Best Western
- Best Western Hemel Hempstead