I booked this hotel 2 months ahead of our stay as we were attending a wedding reception about 4 miles away from the hotel. We received a phone call at 2pm explaining that there had been a technical issue and there was no room for us at the hotel, we would be moved to a hotel in Hitchin which was around 17 miles in the opposite direction to the wedding we would be attending. We explained that logistically this was not possible as we would not be able to check in, change and get to the wedding on time. Needless to say, we were not happy about this. After further discussion, we were told that we would be accommodated at a 4 star hotel over the road at no additional cost to ourselves and we were happy with this arrangement. However, when we arrived at the hotel over the road they were fully booked. They explained that they had communicated this to the staff at the Ramada but no one had told us this. they had no rooms available and called every hotel in the area for us - everywhere was full! We were feeling quite desperate at this point thinking we were not going to make it to the wedding on time, so we went back to the Ramada and spoke to the manager. Suddenly they managed to find a room for us after causing us a great deal of stress and giving us about 10 minutes to shower and get ready for a wedding. The room was very average (our expectations were not high) but worse of all, it stank of stale cigarette smoke! The manager provided no explanation to us as to how this had happened and we had to push to get a small amount taken off our bill. Our experience was terrible, the staff were incompetent and we would not stay at this hotel again or any Ramada if we were paid!
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- Also Known As:
- Ramada Hatfield Hotel Hatfield
- Hatfield Ramada