Arrived at approx 8pm, midweek. Check in was pretty quick, room was, at first glance, clean and well appointed. Our group then went downstairs to the bar and restaurant area which was very busy and we were told up to a half an hour wait for a table due to the fact there were so many of us. I personally wouldn't class a group of 8 people a large one but hey ho! We eventually had a table readied after 30 mins, ordered food relatively quickly, and thats when the problems started. We understand there was only one chef that night, the food we ordered wasn't too tasking, but it turned into an ordeal of farcical proportions. Meals sent back more than once, cold food, and all this after waiting nearly an hour. Not great! Returning to the room, closer inspection revealed cigarette ash all over the window sill, the japanese part of the shower didn't really function, soaking the floor more than me, and why oh why is there no mains plug sockets next to the bed??? Small things, no doubt easily corrected, but all together not a good experience.
I do however have to point out the staff (except the chef) were nothing short of excellent, full of apologies for the meal fiasco, very polite and pleasant throughout, the breakfast the next morning was very good indeed so it is a shame these other issues spoiled our stay.
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- Also Known As:
- Ramada Hatfield Hotel Hatfield
- Hatfield Ramada