Having had a meal in this hotel on a prior visit to the New Forest we were happy to give this place a try.
When we arrived the reception area was unmanned and eventually aftera fairly long wait a young woman who was serving behind the bar came to attend to us.
We were aware that we might be a little early and quite expected it when we were told that our room was not ready. However, we werer checked in and I showed a printout of our online booking and pointed out that our booking was for a twin room.
We were not told when we might expect our room to be ready but were told to come back and ask for the key to room 16.
We did return in due course to find that reception was still unmanned and managed eventually to stop a waiter and ask how we could get our key. Since he did not know where room keys were kept he had to find a colleague who helped him find them. We made our way to room 16 (having gone back to ask the way as no one had directed us) to find that room 16 was already occupied and contained another guest's personal property. We also mentioned that room 16 was a double and we had booked a twin. We were told it was not the hotels fault because they did not allocate the rooms when they were booked on line and that their only twin room was already occupied. Eventually we were given a family room which accommodateds 5 people. It was huge, very clean with an enormous bathroom which had two hand basins a bath and a separate shower, but was rather souless.
Dinner later was fine and at a reasonable price although the service was very slow
but we were not too bothered about that. Their breakfast arrangements however really do need looking at. A number of items on the breakfast menu were not available and tea and coffe was of the 'make your own' variety using sachets of instant coffee or teabags and obtaining water from a pump style vaccum flask that was hot but not boiling. Toast was obtained by putting not quite defrosted bread into a domestic toaster which took so long that we gave up and had slightly warm bread as opposed to toast.
None of the staff that we came into contact with were unpleasant but nor did they seem to be bothered about providing a positive experience for the hotel guests.
Whilst not nearly the most expensive hotel in the forest I did n ot think that it provided value for money and would not return.
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- Also Known As:
- The White Rabbit Hotel Lyndhurst
- The White Rabbit Lyndhurst, New Forest National Park