Oh dear! - for it's prominent position on Stockbridge's historic high street, I was expecting to find a well-managed hotel with a bit of a personal touch. Unfortunately, I found neither. First impressions say a lot, so when I arrived to find the hotel receptionist eating her lunch at her keyboard I knew I might be in for an 'interesting' stay. My room was in the annex at the back - several corridors and fire doors later I found my dark and rather tired room - a perfectly comfortable bed, but the curtains didn't fit the window, the main bedroom light and bathroom extractor fan didn't work and there was dust an inch thick on the door frame of the very dated bathroom. Two cards left on my bed said that the room had been prepared and checked by two separate individuals - I don't think so! They were probably just going though the motions. Oh, and the walls are pretty thin so you could hear everything in the adjacent rooms. The cooked breakfast was adequate, but was painfully slow, probably due to just one rather grumpy waitress being on duty for a busy beakfast room. About the only positive thing I found was the good free wi-fi access. Overall, what could be a lovely hotel (and perhaps once was) feels neglected because it IS being neglected - the staff do not seem interested or motivated and the whole place needs some serious investment, updating and a review of how it is being run.
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- Also Known As:
- Grosvenor Hotel Stockbridge