We stayed here for 2 nights (Fri/Sat) to go to a wedding locally along with 26 other guests to the wedding. All booked in April in advance including the bride. We paid for an upgraded Executive Room and was allocated Room 59 on the ground floor which must be the darkest room ever at the back wooded corner of the hotel. Reasonable room (no lightbulb in bedside light) but not 'executive' level. To get ready for a 2pm wedding all the lights were on in the room as no sunlight/daylight at all. A meal for 8 in our party was booked for the Fri evening four days before arrival but, despite very few other guests in the restaurant, it was clear the kitchen was in chaos and could not cope. The reason given was that some guests were ordering bar meals. Eventually at 10pm, some 2 hrs after starting the meal, the dining room manager apologised and offered a complimentary bottle of wine. The next chaos happened at booking out time on the Sunday morning. Firstly ,for nearly half an hour no one was available to settle bills by which time a lengthy queue had built up. When asked if an additional member of staff could be present to assist the queue this was declined. The queue took approximately one hour to clear (witnessed as we sat patiently in the foyer area). We had booked and wanted to pay for 4 rooms and no one at reception was capable of co-ordinating all bookings into one payment. There was another group attending a further wedding in the area and they were extremely annoyed at the check out delays.
On putting these points in writing to the hotel manager soon after the visit, no acknowledgment or response has ever been received.
At £105 per night B&B only for the Executive rate this was not cheap as dinner was extra. The block booking for hotel guests was £85 B&B and very little difference could be identified in the quality of rooms.The lack of staff and service was very worrying if you consider the hotel was well aware of the influx of guests months in advance.
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