I stayed here for 2 nights for a company event. On arrival there was no record of my name evn though details had been given to the hotel. I had about half hour wait then I was given a room for 1 night and had to move to another for the 2nd. It was quite large but with 2 single beds- one bed old have been much better but they did not have any available. It was very inconvenient having to change rooms- having to repack and not having anywhere to relax in for a few hours- and I had been told I would get a better room for the inconvenience. This did not happen- the only difference was that it had a king sized bed- but was otherwise identical. I asked reception about this but they did nothing about this and we're not overly helpful. The room was also not ready very early and I had to keep checking to see if it was ready as my mobile reception was awful and I did not have reception a lot of the time. The bathroom was large and the room had most things you needed- except tea making facilities that can be brought only on request.
The food was fine- the evening meal in the function room was fairly bland and some of the staff were not very helpful. Breakfast was fine and there was quite a bit of choice although some a la carte items were unavailable.
the grounds were pretty and it was nice to walk or cycle around. The gym was ok and never busy.
I won't return for leisure as I found the service rather lacking for a hotel of this standard. I realise that mistakes happen but it was not resolved very well and as a guest it was inconvenient. Staff did not seem to care either.
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- Also Known As:
- 4 Seasons Hotel Hampshire, England
- Four Seasons Hampshire England
- Four Seasons Hook
- Hook Four Seasons
- Four Seasons Hotel Hampshire, England