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“Excellent!” 5 of 5 stars
Review of The Market Hotel

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The Market Hotel
3 The Market Square, Alton GU34 1HD, England   |  
Hotel amenities
Ranked #6 of 14 Alton B&B and Inns
Alton, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Excellent!”
5 of 5 stars Reviewed November 9, 2013

We held our daughters Baby Shower here, and couldn`t have been happier! The girls behind the bar were really friendly, and very accommodating, and nothing was too ever much trouble! I hadn`t had any lunch, and was starving, one of the girls kindly offered me some of her cheesey garlic bread! Boy! It was yummy! (Sorry girls, I can`t remember your names!) The Hotel provided napkins, and had set the table all ready for us to put our cup cakes on. We had a variety of sandwich platters which were soon empty! Absolutely first class! Everyone that came to the Baby Shower said what a lovely place it was. Thankyou all, a lovely Hotel which is beautifully decorated. x

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT082010, Owner at The Market Hotel, responded to this review, November 11, 2013
Dear valued customer,

Thank you for your positve feedback and comments. We are pleased you found our staff helpful and generous by the sounds of it and enjoyed one of our Buffet package options. We pride ourselves on providing great service and value for small functions and we are pleased that both yourself and your guests thoroughly enjoyed your afternoon. We look forward to welcoming you back to The Market Hotel.

Regards

Jamie
The Market Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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37 reviews from our community

Traveler rating
    28
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    4
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
alton
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 16, 2013

My husband and I chose The Market Hotel for the reception do for our son's christening and as the title suggests we just couldn't have asked for more of the establishment. Both management and staff were completely helpful, friendly and efficient. Every aspect of the day and party went perfectly. The food was absolutely amazing with everyone commenting on how delicious it was (not too mention reasonable for a hot buffet). We had an amazing time and were nothing but thrilled with the amazing service we received. This was an important day for us, the first as our own new little family, we wanted it to be a day to remember, and thanks to The Market Hotel it was made to be the perfect day to remember. Thankyou so much!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT082010, Owner at The Market Hotel, responded to this review, November 11, 2013
Dear valued customer,

Thank you for your positive feedback and comments on this special day for your family and friends. We pride ourselves of providing a great service and location for functions and we are pleased both you and your guests enjoyed your afternoon. I will pass on your positive feedback to my staff and I am glad you found them both welcoming and helpful. We are delighted to have contributed to your perfect day to remember and we look forward to welcoming you back to The Market Hotel.
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Bristol, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2013

We stayed at this fabulous hotel whilst we were visiting family and friends, and unfortunately we were also there to attend a very special lady's funeral. We were welcomed into the hotel by very friendly staff where nothing was too much trouble. We were given a fantastic room which was decorated to a very high standard, the bed was amazing it was very large and very comfortable. The bar downstairs is very friendly with a happy atmosphere. The food was absolutely fantastic, the best we've had in a long time.
We can't wait until the next time we will be able to visit and stay.

Room Tip: We would say that it doesn't really matter in which room you would stay, they are all finished t...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT082010, Owner at The Market Hotel, responded to this review, November 11, 2013
Dear valued customer.

We are pleased you enjoyed your stay with us and thank you for your positive feedback. I will pass on your compliments to both our front of house and kitchen staff and we look forward to welcoming you back in the future.

Regards

Jamie
The Market Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 29, 2013

I have stayed at the hotel several times this year.Again this trip was top class. All the staff are very friendly and welcoming and do whatever they can to make you feel comfortable. The bar has a really good atmosphere and is busy with a mixture of local people and visitors. The bar has an array of drinks to suit most people’s fancy I would think .They have various specials nights for food and drink as well. I think i have stayed in all the rooms they have and they all have a different cool decor. The rooms are always clean and tidy and have tea and coffee making facilities and are furnished to a high standard. I normally miss breakfast due to departing early for business, but this time i managed to make breakfast and had the pleasure in sampling one of the finest breakfasts i have had in a hotel. Breakfast was cooked to order and served with a smile which can be hard to find these days. Many thanks to all the staff for making my stay a fun and happy one. I look forward to hope to be staying with you again very soon. I would recommend staying here for anyone visiting the Alton area.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2013

We stayed in this great hotel whilst visiting family nearby. Our room was very tastefully decorated with a huge bed and well fitted out bathroom.

We ate in the restaurant twice and the food was delicious; friendly staff and fabulous wines and cocktails make this an excellent place to get away for a break. Alton is a great town to go shopping and only an hour from London its well appointed. We will certainly return again soon.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 of 5 stars Reviewed June 24, 2013

So many things about this hotel looked good but the room we were given (last one remaining as we arrived late at night due to pre-wedding bridesmaid duties) was all talk and no trousers (so to speak). I will take a little responsibility for throwing a spanner in the works as my husband came with me at the last minute.

Even so though, there are basic standards that you should expect. Our bed was lumpy and the springs clunked when we lay on it. There wasn't enough hot water for even one shower - perhaps that had something to do with dodgy flush button on the toilet? Oh and did I mention the live music until 11.30 and the Friday night drinkers outside our window. Also, no-one mentioned the quirky motion sensor light in the hall of our room. We spent ages looking for the switch... it was only after admitting defeat and resigning ourselves to sleeping with it on that it went off. Kinda funny, but not.

On the plus side the bar downstairs looked great and the staff were lovely. The décor in our room was cool. It's the attention to detail that was missing; like, fresh menu's and brochures (ours had been torn in the corner and was wrinkled with age), dust in the bath....and the back-killing mattress.

Not the sort of rest we had hoped for before our friends wedding.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT082010, Owner at The Market Hotel, responded to this review, June 28, 2013
We are disappointed to hear you did not enjoy your stay at The Market Hotel. The bed in the room you stayed in has received no complaints prior to your stay, however I will investigate the current condition of the mattress and springs.
I must apologise for you not being able to enjoy a hot shower. This, as you state, is a basic standard you expect. We have had intermittent problems with our boiler, which have now been rectified and I can only apologise again for the inconvenience this caused you.
As with many hotels now, several of our lights in both the Hotel and bedrooms, are motion sensored due to the high costs of utility bills. Having now timed the sensor light myself, it does only stay on for just over 30 seconds, however in future we will make guests aware of this before entering into their room.
We will aim to continue improving our attention to detail and are pleased to hear you found the staff polite and the decor cool.

We appreciate your feedback and can only apologise again for not being able to give the experience we had wished.

Regards

Jamie Woodfield
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2013

I have stayed over in the hotel several times and the rooms are very clean and comfy.
The food was excellent, staff couldn t do enough, and general atmosphere was friendly
and welcoming. Would highly recommend The Market Hotel.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Market Hotel

Address: 3 The Market Square, Alton GU34 1HD, England
Location: United Kingdom > England > Hampshire > Alton
Amenities:
Hotel Style:
Ranked #6 of 14 B&Bs / Inns in Alton
Price Range (Based on Average Rates): $
Number of rooms: 5
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