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“Let down by poor service” 3 of 5 stars
Review of Damson Restaurant

Damson Restaurant
Orange Building | MediaCity UK, Salford M50 2HF, England
01617517020
Website
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Ranked #6 of 172 Restaurants in Salford
Cuisines: British
Dining options: Breakfast/Brunch, Reservations, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
haverfordwest
Senior Reviewer
7 reviews 7 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Let down by poor service”
3 of 5 stars Reviewed June 15, 2014

This restaurant has loads of positive reviews, so when I was looking for a good place to take my son and his fiancé for a farewell dinner I thought we were sorted. Unfortunately our waiter, after taking our initial order never came back to our table again, except when we accosted him as he raced past. My son has worked in a variety of restaurants and hotels over the last 5 years and wasn't impressed by the staff inattentiveness. First course was very nice, followed by a very long wait for mains, and a fairly dismissive response from staff when we asked after it. We got one carafe of water and one round of drinks , and we were never asked if we enjoyed our food or required more drinks or condiments. It was so disappointing that we did not order desert even though we had intended to. Even had to wait to pay our bill. Sadly this meal, which was very important to me, ended up being an exercise in chasing service.

  • Visited June 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilster, Manager at Damson Restaurant, responded to this review, June 18, 2014
Apologies

We experienced technical problems from the EPOS system to the kitchen printers which delayed the kitchen receieving the orders .

We are very sorry.

Regards

The Damson team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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383 reviews from our community

Visitor rating
    261
    74
    33
    8
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Blackburn, United Kingdom
Top Contributor
58 reviews 58 reviews
39 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
181 helpful votes 181 helpful votes
“Great food shame about the service”
2 of 5 stars Reviewed June 15, 2014

Visited this restaurant On a Saturday evening. The front of house service was excellent as too was the food but we had to wait a long time for the kitchen to prepare our food! Three quarter hour wait for the starters and then one and a quarter hours wait for our main course, we didn't have time to wait for the desserts. They did give us a discount off our bill but we won't be back.
Shame because the food was excellent.

  • Visited June 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Senior Contributor
41 reviews 41 reviews
6 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
“Good food at the pricier end of Salford's range. Nice view of the quays... Trendy decor and nice ambience”
4 of 5 stars Reviewed June 9, 2014

I had pheasant with a tasty jus. The wine was lush too. It's pricier than Salford's usual kebab-age. Ask for table with a view. There is an old style pub across the road where you might spot some of those media types having fun. All good!

  • Visited December 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
“Damson Media City - Fabulous”
5 of 5 stars Reviewed June 8, 2014

I had dinner with a group of friends last week, had heard about Damson but this was my first visit,
what a treat, every course beautifully cooked and the presentation real pictures on plates, I love to eat out but its rare to find a restaurant with professional staff , fabulous food, great ambiance all in a super setting, and, if you have not yet tried it do so you will not be disappointed.

  • Visited June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enfield, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Lovely evening meal”
4 of 5 stars Reviewed June 7, 2014

We had very relaxed and attentive service, not being rushed once. Food was what I expected, presented very well, more on presentation and taste than quantity, but very nice. All ordered from the set menu at £19.95 for 3 courses. They also presented my Mum with a decorated Happy Birthday message with her coffee. Not 5 out of 5 as the crispy chicken wasn't crispy, but otherwise very pleasant..

  • Visited June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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