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“Pleasant stay , but wouldnt return” 3 of 5 stars
Review of Holiday Inn Manchester-West

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Holiday Inn Manchester-West
4.0 of 5 Hotel   |   Liverpool Street | Manchester, Salford M5 4LT, England   |  
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Ranked #13 of 18 Hotels in Salford
Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
“Pleasant stay , but wouldnt return”
3 of 5 stars Reviewed August 28, 2013

We arrived early prior to the scheduled check in , but we had traveled from early hours , and were allowed check in early. The staff were very friendly upon arrival and we got our room key.
When we got to the room there was an overwhelming smell of stale smoke ,the air conditioning was awesome but room was tiny.
we went down for dinner that evening and there seemed to be an awful amount of flies flying around the restaurant ,which was very annoying.when we got back to the room , there were a number of flies present there too!!!
They offered a shuttle bus to old trafford before a game (which was actually dearer than a taxi to the same place) and also the shuttle was only one way which was ridiculous.The location was very bad and meant getting a taxi to everywhere.
We had a good stay , but wouldnt return to the hotel or recommend anyone staying there.

Room Tip: Dont Go,choose another hotel!
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review, September 13, 2013
Thank you for your review. I am so sorry to hear that you did not enjoy your stay. We aim to have everyone checked in as soon as possible, however on the weekend n question due to Pride Weekend and Football some guests were a bit reluctant to check out and some check in's were delayed. Please accept our apologies for this.
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294 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Cheltenham, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 27, 2013

If you need a clean room and a pleasant welcome this place will do. Free wifi and free parking. I would suggest you eat elsewhere - dinner service was slow, steak pie was good but overpriced, first table was sticky, sticky toffee pudding for dessert was not sticky and rather disappointing. Breakfast was better but the air con was not working despite it being sweltering.

Room Tip: Ask for a room facing rear away from road
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Manchester-West, responded to this review, September 12, 2013
Dear greenbeck,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 26, 2013 via mobile

First time using Holiday Inn & I was very pleasantly surprised! On arrival we were told we had booked a twin room - which wasn't the case as we had booked a double but the lady on reception changed it straight away. Room was very clean, equipped with everything you'd need. Bed was really comfy. We returned from our night out & had another couple of drinks in the hotel bar and the guys who were working were very pleasant & chatty - nothing was too much, they were really helpful. An all round great hotel in a great location! Taxi into town was only £6. Definitely much better than the likes of Travel Lodge/Premier Inn & would stay here again with no hesitation! Well done Manchester West :)

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Katie M, General Manager at Holiday Inn Manchester-West, responded to this review, August 27, 2013
Thank you for taking the time to write such a lovely review. Myself and the team are so happy to hear that you enjoyed your stay with us and your time in Manchester.

We look forward to welcoming you back soon!

Kind Regards

Katie McKune
General Manager
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Kirkuk, At Ta'mim, Iraq
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 23, 2013

I spent there about three days . The place is very quiet and comfortable , the Staff who work there very kind and cooperator . However there are some drawbacks like you should access the wifi service every day, cause the password is changed every day .

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review, August 27, 2013
Thank you for the review of you recent stay. Thank you so much for your valuable feedback, we will pass this onto our internet provider.

We hope to see you again, the next time you visit Manchester,

Kind Regards

Katie McKune
General Manager
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London
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 15, 2013

I booked this hotel when visiting some friends in Sale and decided to book this hotel the night before. Hotel is located a short taxi journey from city centre. Rooms were a bit tight but as we were only staying for a night we didnt mind.
Breakfast had wide range of food and staff were kind enough to let me know they would able to make anything to order.
Sat outside for breakfast in the early morning sunshine. Overall a decent hotel and worth a night stay.
Car park is free as well which is a bonus

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review, August 18, 2013
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Holiday Inn Manchester West, and we look forward to welcoming you back again soon.

Kind regards,

Katie McKune
General Manger
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North Wales
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 10, 2013

I searched for hotels in Manchester and came across this holiday inn. Not normally a fan of holiday inn as usually find the bedrooms aren't great and facilities are a little tired but this was not the case at the Manchester West.
I booked this hotel as was going to a concert in the city and wanted somewhere reasonable (all the city centre hotels seemed to hugely increase their prices as soon as there is an event on)
Myself and my sister stayed and we had a lovely bedroom, very spacious, clean and exactly what we wanted.
The only negative was that we used public transport to get into the city and it was a little bit further out of the city than we expected, although on one of the days we did walk into the city (took around 50 minutes). Also access to the internet was too much hard work...given a password on check in but it didn't work and took 3 attempts to log on, I have to admit I didn't contact reception for help as it suggested but surely there must be an easier system?
I would definately recommend if your looking for a good priced hotel with good factilities.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review, August 12, 2013
Thank you for reviewing your recent stay. I am glad to hear that you liked the hotel and the facilities on offer. Please accept my apologies that you experienced an issue with the wifi, the system is usually very easy to use and the team can assist if you are having any problems at all.

I hope you enjoyed your concert, and we look forward to seeing you on your next visit to Manchester,

Kind Regards

Katie McKune
General Manager
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Edinburgh, Scotland, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 10, 2013 via mobile

This was the nearest Holiday Inn to my suppliers office. Turns out, that's not always be best criteria. Whilst the staff are very helpful, they couldn't uplift my spirits.. You're stuck in the hotel.. It's not sensible to take a walk!!! Oh well, next time.. Only City Centre's will do

  • Stayed August 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review, August 12, 2013
Thank you for taking the time to review your recent stay. I am so pleased to hear that you found the team helpful.

Regards

Katie McKune
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manchester-West

Address: Liverpool Street | Manchester, Salford M5 4LT, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Salford
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#5 Luxury Hotel in Salford
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Manchester-West 4*
Number of rooms: 82
Official Description (provided by the hotel):
The Holiday Inn Manchester West is located close to many popular attractions in Manchester including; Old Trafford - the home of Manchester United football club, The Imperial War Museum, The Lowry Theatre and bustling Salford Quays and Media City. The hotel is only a 5 minute drive from Manchester City Centre where you can enjoy extensive shopping or take in a concert at the MEN Arena. We are also only a 20minute drive from The Trafford Centre. The Holiday Inn Manchester West offers a relaxing yet stylish bar area and our dining menu is available all day. Wifi and Car Parking is available to all guests on a complimentary basis. The hotel is located close to the M602 and M62 motorways, and is 8 miles from Manchester International Airport. ... more   less 
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Also Known As:
Holiday Inn Manchester-West Hotel Salford
Holiday Inn Salford
Salford Holiday Inn
Holiday Inn Manchester-West Salford, Greater Manchester

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