We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Potentially excellent product - needs some issues adsressing” 3 of 5 stars
Review of The Heart Apartments - MediaCityUK

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added The Heart Apartments - MediaCityUK to your Saves list
The Heart Apartments - MediaCityUK
4.0 of 5 Condominium   |   Blue, MediaCityUK | Salford Quays, Salford M50 2TJ, England   |  
Hotel amenities
Market Harborough, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Potentially excellent product - needs some issues adsressing”
3 of 5 stars Reviewed November 3, 2013

Excellent situation and all you would want from an apartment - BUT and it is a big but, poorly signed , no information beforehand about availability of breakfast at the Holiday Inn and no staff on duty after 11pm and before 10am. So I can't whole-heartedly recommend. The management needs to work at these issues if they continue to promote the apartments as an alternative to a hotel.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baiba Z, Manager at The Heart Apartments - MediaCityUK, responded to this review, November 13, 2013
Dear Sir,


Many thanks for your honest feedback for your most recent stay at TheHeart Apartments, MediaCityUK.

Your feedback is much appreciated.

We do listen to feedback from our guests and make adjustments accordingly. We are at the moment working on improving information about the breakfast and reception opening times in travel agent websites. Just to let you know that we are offering assistance to our guests out of reception desk working hours and all information is provided to every guest upon check in.

Once again we thank you for your feedback and hope to have the opportunity to welcome you back in the future.


With Kind Regards
Baiba Zarina
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

91 reviews from our community

Traveler rating
    28
    24
    19
    9
    11
See reviews for
22
25
3
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Hartlepool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 2, 2013

I am a student living in Manchester and as my family came to visit we decided to get an apartment so we could all be together. The apartment came with all the essentials for the appliances, dishwasher tablets, washing up liquid, cutlery, pots, pans, glasses, plates.. which was a massive help! We stayed in the 2 bedroom apartment on the 6th floor, the views were great and the apartment itself was huge! The only problems that we had was not being able to read the receptionists hand writing when it came to entering the wifi password, and using the TV. We phoned reception and the lovely receptionist came straight up to sort it out and within 5 minutes everything was in working order.

We would definatly stay again as it was amazing value for money, in a great area with easy access to transport around the city.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baiba Z, Manager at The Heart Apartments - MediaCityUK, responded to this review, November 13, 2013
Dear Madam,

What a lovely review - I am delighted that you chose to stay at TheHeart Apartments- MediaCityUK.

It fills me with great pleasure knowing you and your family thoroughly enjoyed your stay with us.

Your comments have been shared with the team and I hope we'll have the opportunity to welcome you all back soon.

Many thanks once again.

With Kind Regards
Baiba Zarina
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
peterlee
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 27, 2013

I booked this apartment for my sons 21st birthday weekend away. Firstly we received a call to say that unfortunately the apartments had been flooded so the two bedroom premier apartments had been changed to 2 separate studios instead, however they would give us a free voucher for breakfast. When we arrived there was no one to be found and luckily got let in by another guest so that we could hide from the cold and rain until reception came back. We found the cleaner still doing our room when we went up so the floors were still soaking wet. We couldn't get the tv to work and although they came to look at it apparently twice, it still wouldn't work. The bed was rock hard and the pillows were lumpy so we didn't get much sleep at all. The apartments are quite nice inside and there is a lot of development going on around this area so it may be a good area to stay in the future, however don't think I would go back to these apartments.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa H, Director of Operations at The Heart Apartments - MediaCityUK, responded to this review, October 30, 2013
Lynne,

Reference: TheHeart Apartments Manchester-MediaCityUK

I would like to take this opportunity to apologise for the inconvenience that you encountered at TheHeart Apartments Manchester-MediaCityUK. It is our intention at all times to ensure that our guests are made to feel welcome whilst staying with us; therefore I am disappointed that you did not enjoy your stay.

Lynne, if you wish to return we would be delighted to offer you a preferrential rate, please do let me know.

With Kind Regards

Teresa

Teresa Hatton
Operations Director
Mobile: 07918 747677
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
birmingham
1 review
5 of 5 stars Reviewed October 16, 2013

I stayed at the Heart apartments with a group of friends for the weekend, having stayed in various hotels and apartments in Manchester previously I must say The Heart are by far the best! The apartments themselves are stunning, the layout and the decor, we had so much space and they were really clean.
The reception desk were friendly and helpful and even though the location is out of town I much prefered it, you have a good selection of shops, restaurants and a few bars within a few minutes walk and a taxi into the centre on the evening was around £7-8.
I've paid well over the odds to stay in the centre of Manc before and these apartments are such a good price and so much better. Will 100% return. All the girls loved them too.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baiba Z, Manager at The Heart Apartments - MediaCityUK, responded to this review, October 24, 2013
Dear Miss Burrows,


I would like to take this opportunity to thank you for your very kind words regarding our apartments during your recent stay.

It fills me with great pleasure knowing you thoroughly enjoyed your stay with us.

We hope to accommodate you again as soon as possible.

Many thanks once again.


With Kind Regards


Baiba Zarina
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 22, 2013

Stayed here with 5 friends for a night out in Manchester. These apartments are situated in the lovely MediaCity with a good shopping centre with restaurants, and they are only a 10-15 min tram journey from Piccadilly Rail station. Also, a taxi to Deansgate only cost £10, so these apartments are a good option, if the central hotels are fully booked.

The rooms were very clean, modern and spacious, with balconies!

Really enjoyed this stay, would defo visit again!

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baiba Z, Manager at The Heart Apartments - MediaCityUK, responded to this review, October 24, 2013
Dear Sir/ Madam,

I would like to take this opportunity to thank you for your very kind words regarding our apartments during your recent stay.

Your feedback is much appreciated.

We hope to accommodate you again as soon as possible.


With Kind Regards


Baiba Zarina
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dudley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 10, 2013

These are excellent apartments. Nicely furnished with good facilities in the kitchen , dishwasher etc
Very good alternative to a hotel room particularly if travelling with younger children. They can go to bed and the adults can still stay up and talk!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baiba Z, Manager at The Heart Apartments - MediaCityUK, responded to this review, October 24, 2013
Dear Sir/ Madam,


Thank you for your very kind comments regarding your recent stay at TheHeart Apartments.

It fills me with great pleasure knowing you thoroughly enjoyed your stay with us.

We hope to accommodate you again as soon as possible.

Many thanks once again.

With Kind Regards


Baiba Zarina
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 10, 2013

We really enjoyed our stay here, the apartments were perfect. The rooms were nicely separated with a hallway, and a toilet, this then leads into the kitchen diner and a bedroom separate to this. Everything was finished to a very high standard, especially the bathroom and kitchen. I understand many people have problems with the privacy of the rooms which is understandable as the windows do look directly into offices opposite. This did not bother us at all and quite frankly, they obviously had better things to do than nose in the apartments across the way.
Our only niggle was with the reception services, we called to inform them that the TV was not working. They said they would come and take a look but unfortunately did not. We manage to fix it ourselves, called down to tell them but they did not seem too bothered at all. We felt a bit let down from that side of things and was the only thing stopping a 5 star review.
You are located right in the middle of MediaCity which is beautiful to walk around at night! There is also the Lowry Outlet 10 minutes walk away which boasts lots of shops and restaurants, or there is a Morrison's and Tesco Express locally.
Parking is less than a 5 minute walk away and is £7 per day.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baiba Z, Manager at The Heart Apartments - MediaCityUK, responded to this review, October 24, 2013
Dear Charlotte,


Many thanks for your honest feedback for your most recent stay at TheHeart Apartments.

You are absolutely right- we are situated in a location to allow easy access to both shopping and restaurants.

I am sorry to hear that reception did not respond to your request to fix your TV as we are usually providing assistance to our guests within few minutes.

Your feedback is much appreciated.

We hope to accommodate you again as soon as possible.


With Kind Regards


Baiba Zarina
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Heart Apartments - MediaCityUK? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Heart Apartments - MediaCityUK

Address: Blue, MediaCityUK | Salford Quays, Salford M50 2TJ, England
Location: United Kingdom > England > Greater Manchester > Salford
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #2 of 5 Specialty Lodging in Salford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heart Apartments - MediaCityUK 4*
Number of rooms: 50
Official Description (provided by the hotel):
\Styled to appeal to both the business and leisure traveller, The Heart Serviced Apartments consist of 50 fully equipped and beautifully furnished self-contained apartments in Manchester's newest landmark location - MediaCityUK. Just 2 miles from the M60 and M62 motorways The Heart Serviced Apartments are in an ideal location for access to Manchester and the wider North West. Old Trafford for Manchester United matches, the Lowry Centre, Imperial War Museum North and Lowry Outlet Mall are all just minutes away, and Manchester City Centre is just a 10 minute tram ride away from MediaCityUK tram stop. If you’re an avid shopper the award winning Trafford Centre retail and leisure complex is only 10 minutes' drive away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity and Priceline so you can book your The Heart Apartments - MediaCityUK reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Heart Apartments - MediaCityUK Salford, Greater Manchester

Owners: What's your side of the story?

If you own or manage The Heart Apartments - MediaCityUK, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.