Offered an 'upgrade' because main hotel overbooked. Arrived late, was told the key card system was broken and would I go to the hotel bar around the corner and wait whilst they sorted it out. An hour and a half later, someone came to fin me to tell me I could be let in to my room. I couldn't have my own key card because the system was broken. If I wanted to go anywhere, I would need someone from reception to let me back into my room. When I got into the room, the fridge was not switched on and neither was the aircon. The receptionist did not know what to do because she said she hadn't been trained yet. She recommended that I write and complain to the hotel, which I did.
Recommend staying in a proper hotel, rather than somewhere that is clearly not ready for guests.
- Also Known As:
- The Heart Apartments - MediaCityUK Salford, Greater Manchester
- Official Description (provided by the hotel):
- \Styled to appeal to both the business and leisure traveller, The Heart Serviced Apartments consist of 50 fully equipped and beautifully furnished self-contained apartments in Manchester's newest landmark location - MediaCityUK. Just 2 miles from the M60 and M62 motorways The Heart Serviced Apartments are in an ideal location for access to Manchester and the wider North West. Old Trafford for Manchester United matches, the Lowry Centre, Imperial War Museum North and Lowry Outlet Mall are all just minutes away, and Manchester City Centre is just a 10 minute tram ride away from MediaCityUK tram stop. If you’re an avid shopper the award winning Trafford Centre retail and leisure complex is only 10 minutes' drive away. ... more less
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