We had the wedding co ordinator Mary for our wedding and wish we didn't I probably could have been my own wedding coordinator as she was no help whatsoever! She missed appointments went home when she had meetings with us and we had to get babysitters said she had forgot to put it in her diary! Ignored my email requests on numerous occasions and wasn't even in on my wedding day (she popped in to see what I looked like!) the manager or deputy manager at the time was a huge help but the problems had already happened! For the week before the wedding I asked for the carpets to be cleaned as they were disgusting the suite we got married.....she told me an industrial cleaner would be in but obviously that was a lie!
The wedding ceremony all went fine, the drinks on arrival were Buck's Fizz but we paid for the sparkling wine package, when we went to check the room before the dinner and speeches all of the table set up was completely wrong (despite a detailed plan being given to the hotel the day before the wedding) they kept a load of bottles of wine behind and it was only when we asked how much we had left they told us there was about 6 bottles! Were they just planning to keep them and charge us for this!!
Breakfast the next day was disgusting all the wedding party who stayed ( a fair few rooms) were extremely disappointed with the cheap tasting fry up we had!
To top all this off I never once had an apology or monetary refund (the wedding cost just over £5000) and feel that a bride should not have to worry about things like this on their wedding day a hotel should be able to do minor things like table plan etc and I would never ever recommend stonehouse court to any of my friends!
- Also Known As:
- Stonehouse Court Hotel Stonehouse
- Court Hotel Stonehouse
- Stonehouse Court Hotel
- Stonehouse Court England
- Official Description (provided by the hotel):
- Our 17th Century Manor House is set in 6 acres of stunning grounds overlooking the Stroud Water Canal and rolling hills of the Stroud Valley. Our attractive gardens and lawns are the perfect place for a peaceful stroll, glass of Pimms or even a game of Croquet the most traditional of English summer pastimes! You can enjoy the fragrances of our flowerbeds, the breathtaking views or take the time to simply unwind. An arched gateway leads from the end of the garden through to the canal from where you can explore the countryside beyond.In the main Manor House you'll find our award winning restaurant, terrace, bar, conference suites, gymnasium and some guest rooms. Our Garden Wing comprises further guest rooms and the Caroline Suite offers extensive banqueting and conferencing facilities.We are an ideal venue for wonderful weddings. Magnificent grounds and gardens will provide the all important backdrop for stunning wedding photos and the attention to detail will be remarkable in every way to make your day unique and memorable.So whatever the reason for your visit you will receive a warm welcome and a very pleasant stay! ... more less
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