I booked this hotel as a surprise birthday present for my husband and invited his daughter and son and both their respective families. There were 6 adults and 4 children in all. Initial impressions were good. However, as our stay progressed, we felt we were not really that welcome because of the children. We were put in an adjoining room to dine and excluded from dining in the main dining room. I paid for a special welcome gift (something like £15.00) per room, but these were not provided in any of the rooms. Eventually i was told the gifts were not in stock, yet the hotel then argued about refunding my money. More concerning was that there was NO hot water in the hotel to shower with on the Sunday morning. The hotel claimed that guests had used all hot water! But later (much later - 2 hours later) they still had no hot water. I wrote a letter of complaint, but hotel were not interested, they quibbled to the last penny about giving a refund of any kind. They eventually refunded me the money for the gifts that I never got. They were not interested in how I felt but were adamant they would not do anything to help resolve the very poor experience me and my family edured. It was an expensive weekend that was spoiled by the poor attitude of this hotel. I would not ever return to this hotel again and would certainly not recommend it to anyone.
- Official Description (provided by the hotel):
- Our 17th Century Manor House is set in 6 acres of stunning grounds overlooking the Stroud Water Canal and rolling hills of the Stroud Valley. Our attractive gardens and lawns are the perfect place for a peaceful stroll, glass of Pimms or even a game of Croquet the most traditional of English summer pastimes! You can enjoy the fragrances of our flowerbeds, the breathtaking views or take the time to simply unwind. An arched gateway leads from the end of the garden through to the canal from where you can explore the countryside beyond.In the main Manor House you'll find our award winning restaurant, terrace, bar, conference suites, gymnasium and some guest rooms. Our Garden Wing comprises further guest rooms and the Caroline Suite offers extensive banqueting and conferencing facilities.We are an ideal venue for wonderful weddings. Magnificent grounds and gardens will provide the all important backdrop for stunning wedding photos and the attention to detail will be remarkable in every way to make your day unique and memorable.So whatever the reason for your visit you will receive a warm welcome and a very pleasant stay! ... more less
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- Also Known As:
- Stonehouse Court Hotel Stonehouse
- Court Hotel Stonehouse
- Stonehouse Court England