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“Great stay, will be going again” 4 of 5 stars
Review of Crowne Plaza Resort Colchester Five Lakes

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Crowne Plaza Resort Colchester Five Lakes
4.0 of 5 Resort   |   Colchester Road, Tolleshunt Knights CM9 8HX, England   |  
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Hunstanton, United Kingdom
Top Contributor
70 reviews 70 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
“Great stay, will be going again”
4 of 5 stars Reviewed January 23, 2014

My partner took me here for my Birthday last year. We only live about 25-30 mins from here, but with it's wonderful surroindings and peaceful location you could be anywhere! Went shopping int he day time in Colchester then went back to the hotel to slowly get changed and ready for dinner. Room was really clean and spacious, had massive comfy bed, big windows opening up overlooking the large golf course. We don't do golf but made use of the hotel's pool facilities.
Went downstairs for dinner, which was really nice, breakfast was nice, buffet style, lots to choose from. the next day we had dinner bought to the room and chilled out watching tele and playing card games. Will be going back.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, January 24, 2014
Thank you for taking the time to leave a review. It is a pleasure to read about your positive experiences at Crowne Plaza Resort Colchester – Five Lakes. .

Your compliments regarding your accommodation and dining experience are gratefully received and I am delighted to note that you will be returning to Five Lakes and myself and all the team look forward to welcoming you back.

With kind regards.
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652 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 16, 2014

Stayed here in January and the overall look of the hotel is good but some features quite dated. Staff were very pleasant and facilities very good. BUT the state of the rooms were poor, there were staines on the floor and cobwebs on the windows with dead moths in....the housekeeping seriously needs to be looked at here!

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, January 24, 2014
I appreciate you taking the time to review your recent visit to Crowne Plaza Resort Colchester – Five Lakes on Trip Advisor. I have taken on board your comments regarding the housekeeping standards in your accommodation and have shared with my Executive Housekeeper and please accept my apologies for this unusual lapse in our normally high standards.

Meanwhile, I was delighted that you were impressed with both our staff and facilities.

I do hope that I can look forward to welcoming you back at some time in the not too distant future.

With kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 16, 2014

We arrived at 5 Lakes to be told that we had been upgraded (from a King to an Executive King) free of charge, which we were extremely greatful for. Yes the title does say disappointing... I will get to that bit! The room was lovely, but our 'King' size bed turned out to be two Single beds pushed together - they did not even try to disguise this with a King Duvet, it simply was 2 single beds, 2 single sheets and 2 single duvets. After testing the bed(s) out and discovering that we would indeed fall down the gap in the middle, I called down to Reception to let them know of our situation. The Receptionist told me that I would not fall down the middle as the beds were connected. This was not the case as I had already tested it and the beds were most definitely not connected as I was slipping down the gap. The Receptionist said she would send Housekeeping up to have a look at it. Housekeeping arrived, realised we were in fact correct and proceeded to connect the mattresses, connect the duvets and make the whole bed again.. with us standing beside the bed waiting! He then left without so much of an apology.. Obviously this should have been prepared before our arrival!

We then decided to have a wash before our evening meal, to discover the bath was dirty and there were no bath robes. We also found a breakfast order card which was to be filled in if you would like breakfast brought to your room. This was very confusing as it seemed set up for single occupancy, whereas there was 2 of us. My boyfriend called to Reception (again) to ask for 2 robes to be brought to us and also queried the breakfast card. The Receptionist brought the robes to us and explained that breakfast would be brought to us in separate containers (ie. eggs, bacon, sausages etc) so that we could take what we wanted as I dislike beans but my boyfriend likes them for example. (there is no where on the card to differentiate between person 1 and person 2).

We went for dinner at The Peldon Rose which is lovely and only 10 mins drive from the Hotel.

Breakfast arrived on time from a very friendly lady. However, it was not presented as the Receptionist had described... we had in fact been given double portions of EVERYTHING (including Baked Beans - yuk!!) all piled on to two plates. We specifically asked for toast as it was not on the card and it arrived soggy and chewy so we could not have any - not that we needed it as I can only assume was because we had put x2 by the breakfast items, like the receptionist told us to do.

As we were enjoying our breakfast in bed, at around 9:45am, the Housekeeping Maid decided to let herself in!! This we found outrageous and very unprofessional. I work on Hotel Reception myself and think that this seemed to be an enormous lack of communication between staff - it should never have happened, and could you imagine if we were doing something other than having breakfast!!

Although we told the Receptionist upon checking out about the whole matter, she was very polite and said the right things, but no good will gesture from the Hotel at all! Especially we as did pay £5 extra for the breakfast in bed, and also watched a film which cost an extra £7. We had pre-paid for the room as it was an anniversary celebration. However, they charged for the film and breakfast fee on check-out, but did a pre-authorisation when we checked in, not quite sure why the pre-authorisation was necessary?!

We did enjoy our stay, the bed was very comfortable and the shower was lovely. The Hotel fixtures and fittings, 4*, Service 1*.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, January 24, 2014
Thank you for reviewing your recent visit to Crowne Plaza Resort Colchester – Five Lakes.

I appreciate your constructive feedback and please accept my apologies that your expectations were not entirely met. I can assure you that all the points you have raised have been shared with the relevant managers so that going forward, remedial action and training can be undertaken.

I was pleased to note that despite the shortfalls you have mentioned, you did enjoy your visit and hopefully, we can look forward to welcoming you back at some time in the not too distant future.

With kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Tolleshunt Knights hotels

Ware
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 14, 2014

Just had a great weekend with friends at 5 lakes.
Hotel rooms were lovely, all staff were very friendly and despite the recent wet weather we were still able to play golf on both days. The staff in the golf shop were extremely helpful and friendly and made us really welcome. The course was a little bit wet underfoot but the staff went to a lot of effort to keep the course open (90% of courses in Essex were closed) and the greens were in really good condition, and we thoroughly enjoyed ourselves.
There was a splendid choice of whiskies behind the bar to sample and the buffet meals and breakfast were excellent. We will definately be returning

Room Tip: Upgrade to club rooms if you can
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, January 22, 2014
I am delighted that you found so many positive elements during your visit to Crowne Plaza Resort Colchester – Five Lakes, ranging from our well-appointed accommodation, the professional and friendly interaction of team members and of course your dining experience.

I was particularly pleased to read that despite the increment weather of late, you were still able to enjoy golf during your visit and unquestionably all the hard work put in by our dedicated greens team has paid off.

The team and I look forward to welcoming you back very soon.

With kind regards
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Southend-on-Sea, United Kingdom
1 review
4 of 5 stars Reviewed January 13, 2014

Rooms very comfortable and a good size- make sure you stipulate whether you want a double or a twin bedded room. Food good - very enjoyable buffet with vegetarian option. Plenty to eat and well presented. Improvement in Spa facilities. Very pleasant staff. Extremely good value.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, January 14, 2014
Thank you for your positive feedback following your recent visit and we are pleased to read that you enjoyed all aspects of your visit.

We appreciate very much indeed that you took the time to share your feedback on Trip Advisor. and we look forward to welcoming you back very soon.

With kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex,uk
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 6, 2014

I have just returned from a lazy Sunday Spa overnight break with my daughter and would like to say how much we both enjoyed our stay. The staff were extremely helpful and went out of their way to ensure everything was to our satisfaction. Food was excellent, good service with smiles on everyone's faces and spa treatments very relaxing. Room was very spacious with views over the golf course and was very peaceful. Very good value for money. My only grumble would be that it did seem chilly in some places of the hotel, especially as we were walking around in our towelling robes! But having said that, we would definitely return again as left feeling totally chilled and uplifted! Well done and thank you!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, January 7, 2014
Thank you for taking the time to post your feedback on Trip Advisor following your Sunday Spa overnight visit with your daughter.

We are delighted that you found all aspects of your stay comfortable and enjoyable and that you left the Resort feeling totally chilled and uplifted.

We look forward to welcoming you back to Crowne Plaza Resort Colchester – Five Lakes in the not too distant future.

With kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 5, 2014

We stayed at this hotel at the end of last year and would say that everything was great until we noticed a few problems on entering the room we noticed on the balcony a glass that was full of cigarette butts, which may have been overlooked by housekeeping? We went to have dinner in the restaurant but were told they could not accommodate until 2 hours later, yet on check in we mentioned we would want to eat in the restaurant but reception did not advise we would have to book or they may be full. The next day we went down for breakfast, the lady on the desk seemed very rushed and unorganised. We were sat down at a table that was not set up and we had to ask for items such as tea spoons and milk. When we were served tea it was luke warm and undrinkable, when we went up to the buffet, some items such as the scrambled eggs also were luke warm. We most definitely did not experience a good breakfast.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, January 7, 2014
Thank you for your comments following your December visit to Crowne Plaza Resort Colchester – Five Lakes.

I note that on check-in you were not offered the opportunity to book dinner in the restaurant, only later to find that you could not be accommodated at your preferred time and to impact this further, I was disappointed to note that your breakfast experience was not to your expectations.

May we thank you for taking the time to highlight these matters, as it is only by receiving constructive comments that we can strive to improve the service and product that we offer our valued guests.

I do hope that we can look forward to welcoming you back to Crowne Plaza Resort Colchester – Five Lakes in the future.

With kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Resort Colchester Five Lakes

Address: Colchester Road, Tolleshunt Knights CM9 8HX, England
Phone Number:
Location: United Kingdom > England > Essex > Tolleshunt Knights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Tolleshunt Knights
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Resort Colchester Five Lakes 4*
Official Description (provided by the hotel):
Five Lakes Hotel, Golf, Country Club and Spa is a 4 star hotel offering some of the finest and most extensive health, leisure and sports facilities in the area. Set in 320 acres the 194 en-suite bedrooms overlook the attractive countryside and each is spacious and comfortably furnished. There is a choice of restaurants and bars. Leisure facilities include a luxury spa, indoor swimming pool, sauna, steam room and well-equipped gym. Golfers will enjoy the two 18-hole courses. Only an hour from London, and Stansted Airport, the hotel is ideal for both business and leisure guests ... more   less 
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Also Known As:
Crowne Plaza Resort Colchester 5 Lakes
Crowne Plaza Resort Colchester Five Lakes Hotel Tolleshunt Knights
Five Lakes Hotel Country
Five Lakes Resort Country
Five Lakes Hotel Essex

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