We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely Atmosphere” 4 of 5 stars
Review of Vertigo Lounge

Vertigo Lounge
17-19 Station Ln | Hornchurch, Hornchurch RM12 6JL, England
01708 474183
Website
Improve this listing
Reserve with OpenTable
Vertigo Lounge is not available for your requested time. Choose another time, or search restaurants with availability.
The time you selected has already passed.
Ranked #41 of 81 Restaurants in Hornchurch
Cuisines: British
Dining options: Breakfast/Brunch, Reservations, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
London, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Lovely Atmosphere”
4 of 5 stars Reviewed March 31, 2014

Visited this restaurant for the first time on sunday for mothers day. Had no idea there was a restaurant here until I was told that's where we were going. They had a 3 course meal with a glass of champagne for £24,95. Very nice atmosphere, quite relaxed. Food was nice, portions big and Im afraid I couldn't finish it all. We didn't feel rushed at all as sometimes expected on busy days so it was to be able to relax and take our time. Will most definitely be returning soon with friends.

  • Visited March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

47 reviews from our community

Visitor rating
    20
    10
    5
    7
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Brentwood, United Kingdom
Reviewer
4 reviews 4 reviews
3 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Inconsistent”
2 of 5 stars Reviewed March 23, 2014

I have visited vertigo lounge several times with my friends and find it very inconsistent - we never know whether it will be open or not especially midweek! Drinks ok, service nothing special. It's a shame as it's such a lovely venue but standards and service just don't reflect this

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
48 reviews 48 reviews
29 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
76 helpful votes 76 helpful votes
“Oh dear!”
2 of 5 stars Reviewed February 4, 2014

Shame, could be such a nice place if run properly. There is an old saying 'Fur coat no knickers' I would suggest this applies.

  • Visited December 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hornchurch, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Not one of Hornchurch's finest!”
1 of 5 stars Reviewed February 3, 2014

I had the misfortune to spend my birthday here at the end of January. My starter of Calamari was very overcooked and the squid inside was the dimension of a cotton thread! Other starters for my group were not of a good standard either.
Now onto the mains - terrible not to put a finer point on it. All food was virtually stone cold. The steaks were either, overcooked, undercooked, chewy or fatty. When we called the manager to inspect the food, she stated that cooking steak was a matter of opinion - ie what some restaurants would call medium others would call rare! Now, I have never heard of that one, surely medium is pink, rare is bloody and well done is ....well done! we were also told that the food left the kitchen hot, so she couldn't accept that it was cold. (even though the kitchen is on the floor below!) The female manager did not accept criticism or feedback and seemed to take it very personally. She offered 20% off the bill but did not take any of the unacceptable meals off - which means it wasn't actually a discount at all. To make things worse, we already knew that there was a deal in January for all meals to be discounted by 20% anyway!!!
For me, the food was terrible but the manager's attitude was inexcusable, aggressive, argumentative and downright rude. Do not visit this restaurant if you like a decent meal!

  • Visited January 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodford, null, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Rubbish food and service terrible”
1 of 5 stars Reviewed February 1, 2014 via mobile

Visited last night. Menu choice limited but something most would eat. All starters were so basic and just acceptable. The staff sadly seemed to have no communication skills and were not even sure what they were selling when you asked a question. Most of us ordered steak and chips for £19.95 each person received their meal at different times. One meal was wrong and all our meals were warm - not hot! My one onion ring was the size of a two pence coin and the five chips that were supposed to be stacked like Jenga blocks were rubbish! Two of the steaks were 1/3 hard chewy fat and un eatable. The worst thing was the rude arrogant manner of the manager. She would not accept any criticism regarding our food and did not behave in the way a restaurant manager would - her customer service skill were non existent! Though we were given 20 percent discount we did not feel this was acceptable and did not pay for one of the steaks. May look a nice place. Yes has the decor and fancy plates - but not the food or staff to back it up. Very very disappointing night. We were so upset we did not even stay for desert or coffee - and most of us left there hungry!

Visited January 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Vertigo Lounge also viewed

 
Hornchurch, Essex
 

Been to Vertigo Lounge? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Vertigo Lounge, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.