We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent” 5 of 5 stars
Review of Pontlands Park

Save Saved
You added Pontlands Park to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Pontlands Park
3.0 of 5 Hotel   |   West Hanningfield Road, Great Baddow, Chelmsford CM2 8HR, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Great Baddow
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Excellent”
5 of 5 stars Reviewed December 8, 2013

Stayed for a Saturday night in December 2013.
Found the hotel to be very warm and inviting.
All the public areas we visited were clean, modern and well maintained.
The bedroom was huge with a pleasant dressing area, sofa, bed and lovely big bathroom.

Highly recommended.

Room Tip: Stayed in a very spacious modern room that clearly had been renovated and well maintained
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this review, December 11, 2013
Thank you for your review following your recent stay with us.
I am pleased you liked the hotel and the recent extensive refurbishments.

We look forward to welcoming you back when you are in the area again.

Jason Bartella
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

180 reviews from our community

Traveler rating
    110
    45
    13
    5
    7
See reviews for
47
54
4
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Any
English first
Northwich, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed December 2, 2013

i stayed here on 11/11/13 and the hotel was brilliant, i had a ground floor room which was round the corner from reception. The room was huge and had a sofa to sit on to watch TV. The room was clean and tidy you wouldnt need anymore. I had dinner in the hotel and the service was excellent, I had the steak burger (Highly recommend).For the quality of the hotel the price was excellent as well, If i am ever in the area with work again i will be looking to stay here.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this review, December 6, 2013
Thank you for your lovely review following your recent stay with us.
When we refurbished the rooms last year we worked hard to ensure they were functional and comfortable and I'm pleased you enjoyed your visit and dinner.

We look forward to welcoming you when you are in the area again

Jason Bartella
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyne and Wear, United Kingdom
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 25, 2013

Stayed for a week recently whilst working close by. The hotel is very close to main arterial routes to and from London and very close to chelmsford for the train station as well, without having any noise from roads etc...

The staff are all very friendly and courteous and nothing is a problem for them.

Facilities are great with good pools and gym. The restaurant serves great food at reasonable prices but is very rich if eating there everyday.

I had a large room that had recently been renovated and it was well appointed and very comfortable. My only niggle was that I couldn't get a wifi signal on my phone, iPad or laptop in the room which was a bit of a nuisance but not necessarily a deal breaker for me.

I would stay again if I was required to be in the area again.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this review, November 28, 2013
Thank you for your review following your recent stay with us.

I am pleased you enjoyed your time with us and the facilities we offer. We recently upgraded the wifi system throughout the hotel, a service we offer without charge, and I will ensure that this area is rechecked as it should work in all rooms.

We look forward to you returning when you are in the area again

Jason Bartella
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 9, 2013

My Partner and i have recently stayed at Pontlands Park and i can honestly say, it was a perfect night away! Upon arrival we were warmly greeted by the hotel's staff of which were all charming. Our room was beautiful and extremely spacious, it housed an enormous bed where i could of lazed in all morning! The bathroom was modern, clean and like the rest of our room, had been finished to a very high standard. In the evening we spent time relaxing in the hotels bar and had a dinner in the restaurant, the food was delicious with ample portions and even though there was a wedding being held that day we never felt like we were intruding and again were welcomed by the restaurant/bar staff. There was one barman in particular who was so lovely.. i blamed him for my horrendous hangover!! (it was a great night though and completely worth it!) The hotels ground are elegant and perfectly manicured, i cant wait to re visit next summer and take full advantage of the outdoor pool and hot tub as it was unfortunately raining when we visited so that my excuse to come back!!
i could not recommend this hotel highly enough, treat yourself to a night away and see for yourself. You will not be disappointed!

Room Tip: Our room over looked the gardens with a beautiful country view.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this review, November 13, 2013
Thank you for your review following your recent stay with us at Pontlands Park.
I am pleased you enjoyed your time with us and liked the newly refurbished bedrooms and restaurant.

I will make sure your comments are passed on to the team and we look forward to welcoming you back again where you can make full use our outdoor spa facilities on a sunny day.

Jason Bartella
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 31, 2013

After being away for a few weeks on my return my boyfriend had booked this hotel as a little suprise so we could spend sometime togther.

It was a really lovely suprise, the hotel staff were really friendly. We ate in the restaurant, filet steak and chips which was lush.
The room was very large and the style was contemporary. Nice big bathroom and shower. We found it very clean.

The only thing we would criticise is that there wasn't any bottled water in the room. We'd had a few glasses of wine with dinner and once we'd returned to our room and during the night we were thirsy.

Our room had kettle and tea/coffee/hot chocolate so we were able to have tea in the morning. Oh and some lovely little biscuits.
We didn't stay for breakfast as we both work outside of Essex so couldn't comment on that. But my boyfriend was hungry and did make a comment to me (whilst we were checking out) about this. The lady (I belive she was the manager) who checked us out said he could grab some pastries as we left. It was a really nice touch as we were leaving and both would of had long journeys with empty tummys.

All in all we'd give this a big thumbs up :)

Room Tip: We stayed in room 54 it was very large big thumbs up
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this review, November 1, 2013
Thank you for your review following your recent stay with us at Pontlands Park.
I am pleased you enjoyed your time with us and liked the newly refurbished bedrooms and restaurant.
I will make sure your comments are passed on to the team, it's always good to hear they have done that little bit extra to help a customer.
We will take on board your comments about the bottled water and may consider it as an addition in the future.

We look forward to welcoming you back again soon.

Jason Bartella
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, Wales
Top Contributor
85 reviews 85 reviews
31 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 30, 2013

This is a gem of an hotel. We are so pleased to have found such a delightful place to stay when visiting Essex.This was our second stay here and we enjoyed as much if not more than our first, visit earlier in the year. It is evident that the hotel is 'family' run as it has a personal touch not common in larger hotels. It also maintains a high standard of service and customer care. The food is good, the bedrooms large and well presented and the staff are charming and very helpful. Room 47 was very large and opened out onto the delightful gardens. The marquee which is up for most of the summer had just been removed giving uninterrupted views across the garden. I can't praise this hotel highly enough and would not hesitate recommending it as a perfect place to stay in this area. It would be difficult to find a better hotel anywhere in the country, large or small.

Room Tip: The staff are the best people to advise on a room, particularly if there is a wedding or an event on...
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this review, November 1, 2013
Thank you for your review following your stays with us at Pontlands Park.
It is always a pleasure to know that guests are returning and enjoying the high standards and personal service we work hard to achieve.
I will make sure that all of your comments are passed on to the team and we look forward to welcoming you back again when you are next in the area.

Jason Bartella
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2013

We attended a wedding at the Pontlands Park on Monday this week. Yes, Monday.. day of the storm Monday... The power went off early in the morning and didn't come back on until late in the evening so the staff were faced with the daunting task of running a wedding by candlelight. They rose to the challenge magnificently: cold drinks, hot food, truck loads of tea-lights and battery-powered LEDs plus a generator to run the disco. They even thought to put thermos flasks of warm water in the loos so that we could wash our hands. Every member of staff smiled through it all; they were determined to do the best they could and make the day special for all the right reasons. Hats off (not that anyone dared to wear one that day) for such a 'can-do' attitude. (And the hotel itself is pretty nice too!)

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this review, November 1, 2013
Thank you for the lovely review after you attended the wedding here at Pontlands Park on Monday.
The duration of the power cut meant it was an unexpected challenge for everyone but I am pleased that my team were able to deal with the situation and ensure the day went ahead and was one to remember.
I will make sure that your comments are shared with the staff on duty.

We do hope you will return when you are in the area again

Jason Bartella
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Pontlands Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pontlands Park

Address: West Hanningfield Road, Great Baddow, Chelmsford CM2 8HR, England
Location: United Kingdom > England > Essex > Chelmsford > Great Baddow
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Great Baddow
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pontlands Park 3*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Orbitz, Odigeo and Hotels.com so you can book your Pontlands Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pontlands Park Great Baddow, UK - Essex

Owners: What's your side of the story?

If you own or manage Pontlands Park, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.