Well we have been here a few times now as the staff just get worse and worse . My boys love the actual soft play part and the slides and its the only reason I take them there . The lady who works on the canteen is the worst member of staff I have ever come across anywhere in a place designed for children . Her miserable face is just constantly looking at Facebook on her phone and tuts when she gets interrupted and asked for something . The cleanliness is terrible and I always take a bottle of alcohol hand rub with me without fail . I don't mind a bit of dirt it's not always a bad thing for children but when my 7 month old son puts his hands in. A unexplained puddle of liquid in the baby's section and on asking the staff what it is and to get told oh I don't know it could be cleaning fluid ( could have fooled me by the state of the floor :-/ ) or it could be a leak from the roof !!! I was shocked and asked which it is as cleaning fluid or filthy water could be very dangerous if my baby had put his hands in his mouth before I had got to him to wash and sanitise them ! He just shrugged and stomped off to come back with a rag that looked like it had been used to wash a car it was that black and just wiped the floor . And walked of and left the rag on top of the little merry go round in there . He then went and started moaning to the miserable one who works in the canteen . I made my views very clear once I saw him
Point at me and they both scarpered off . We did not and never do eat here as everything is served with fried chips which personally I'm
Not a fan of and neither are my children when the plate is swimming in grease. they only serve white bread when I asked . My son is very fussy and will only eat seeded but will eat brown if needed but no they didn't sell brown :-/. When I pulled out my Baby's food I was told I could not feed him in the canteen as I hadnt bought it there . I explained that he had to have special food due to allergies but was just tutted at an told that was the rules . I said that's fine do you have anything guaranteed but free and dairy free and was told no ! Needless to
Say I will not be returning as there are many soft play areas that are not that far away that are a lot more accommodating
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