When I checked in I was surprised that this kind of hotel could also exist. My check in took around 20 mins as I had to wait at the reception, and when the lady arrived she did not apologize. Then I went to the room and was shocked when I saw that my room was full of body hair every where. I called the reception several time and no body picked up the phone. So finally went personally to the reception to complain and again had to wait for 15 mins. This time i got the apology and was promised that the room will be cleaned which never happened, so had to clean the room by myself. I paid 75 £ for such a filthy room which had only one good thing and that was a big TV. Main story starts here I went to the Bar and ordered nachos just to check if the quality of food was good or not........ People you wont believe what I got was the joke of the year......... There was no Jalapenos, not enough salsa and very little cheese......... I had also ordered chix curry and did not receive any salad as the menu says something else. I told the bar tender about that and he tried to fix it in 20 mins as he was very busy............ I think there is no staff in this hotel and definitely NO BAR STAFF as I was seeing the same person every day during the night and morning.Breakfast was a another joke......... as there was not much food in the buffet and I seriously think that there was some hygiene issue with the food as it didnt looked good at all. Bacon and sausage were awful and the most inferior quality. This place needs a serious uplift or best thing would be to demolish. Please do not get ripped off by the internet price which this hotel is offering. I think with this price you would be able to get a room in Marriott Hotel which is a mile away from this place. And I strongly believe that Reception staff needs lot of training as they didnt even knew how to talk with the guest. I would consider Reception staff to be very rude. I will definitely not stay here again and will not recommend this place to any one........
- Also Known As:
- Bell Hotel Epping
- BEST WESTERN The Bell Hotel Epping, Essex
- Official Description (provided by the hotel):
- The character of the countryside is never far away here and neither are the bright lights of London! Business and pleasure meet personality-packed accommodation here, so be our guest! Free Parking, Free Wi-fi, London underground, 32" LED TV and all Non-Smoking En-suite rooms. ... more less
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