Problems at check in, new card machine receptionist couldn't work it. She was the only member of staff on duty and was doing afternoon tea for a party. Room clean and lovely views, we booked a premier sea view one. Bathroom was like a cupboard but was clean. First night had to eat at 6p.m. Rotary always there on Wednesdays. Karaoke in the function room, very noisy. Back to bedroom after dinner to have some wonderful water features in our room from leaking ceiling. Owner said it was bay window and would sort it and promptly provided buckets to catch the water! We asked to be moved and were up another flight of stairs to another room. Rain had stopped next day and we moved back into original room. Couldn't have dinner that night in dining room as they had a wedding on. They put all the residents in the bar for meals and had to eat at a specific time again and it was the bar that was being used for the wedding very noisy and very drafty next to main door. Noise again late at night. Hotel broken into that night police about next morning. The breakfasts were awful on 2 mornings as they had a new chef and he had never cooked breakfasts before!! The evening meals were fine. The staff were very pleasant and tried to do their best but were hampered by the owner who was very arrogant to everyone and did not take criticism at all. He was always correct and he didn't listen to anyone's opinion except his own. We did not get an apology from him for all the troubles we endured and he did not offer any compensation. We asked for a discount when settling the bill and were given a nominal sum. In all it could be a magnificent place when it has a new owner and is brought up to date. I would not recommend this hotel to anyone at the present time.
- Official Description (provided by the hotel):
- A friendly, family run Seafront Hotel; Ideally located close to the Pier, Town Centre and all available attractions. 30 bedrooms, many with sea views. All rooms have en-suite facilities; colour Satellite TV, tea & coffee facilities, hair dryer and direct dial telephone. All telephones have sockets for laptops to connect to the internet. An attractive licensed bar and lounge. Open to non-residents although monitored for the convenience of our guests. ... more less
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- Also Known As:
- Esplanade Hotel Clacton-On-Sea, Essex