Entrance looked a bit shabby but reception staff were very friendly and the park looked promising. The caravan was very grubby. Dirty, stained carpets, broken work tops and edgings. There were two egg cups (for a 6 birth caravan) which people had used as ashtrays but had not been cleaned out, mould and dead bugs on the windows, ash on the bedroom carpets, there was no plug for the ktichen sink so we found the bowl which was full of dead moths. The list goes on!
Despite this, we had a fantastic holiday but know this was down to our fellow holiday makers rather than the accommodation and staff. I wouldn't go back and would not recommend anyone else to try it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Let me start by apologising, this is not our usual standard at Martello Beach. It’s incredibly rare that we slip up and it would appear that we have, but I have no records of you reporting this to our reception team. When we do make mistakes we do our utmost to put things right in a timely fashion and to a standard that you are happy with. We would have sought alternative accommodation or cleaned the caravan to a standard you were happy with, yet again let me apologise that this was not done in the first instance.
We hope you don’t judge us too harshly.
Martello Beach Holiday Park - Park Resorts
01255 820 372
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.