We have been to The Secret Garden several times and the food is generally always good and it has nice decor/ambience. On this occasion, my husband needed to order 3 times before they had the food he wanted and they also did not have his first drink order either.
I think this could be resolved by having a blackboard outside to say the items that are no longer available. This lets everyone know before they order or they can leave if they really want something particular e.g. roast. Very simple step and avoids the need to apologise. This is not the first time we have experienced this so I think if they have a problem predicting orders, which does happen, then this is the best way to tackle it.
The manager apologised but it was more of a 'sorry but' and the reason for the issue e.g. we came too late in the day, the freezer is broken, worried about the quality of the potatoes.
It is a lovely little place but I agree with the other reviews that they do need to work on their customer service and their order procedure. If they sort this out then it is a great place to go and will make the loyalty card worth it.
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