We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic staff and service” 4 of 5 stars
Review of De Rougemont Manor

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added De Rougemont Manor to your Saves list
De Rougemont Manor
4.0 of 5 Hotel   |   Great Warley Street, Brentwood CM13 3JP, England   |  
Hotel amenities
Ranked #3 of 4 Hotels in Brentwood
Ho Chi Minh City, Vietnam
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Fantastic staff and service”
4 of 5 stars Reviewed August 5, 2013

A beautiful hotel with plenty of parking but the best thing about it is definitely the service. The rooms were spotless although we had some problems with the showers. Waiting on staff and the chef were awesome and went out of their way to accommodate our picky children! Breakfast was fantastic and again, the staff were really helpful. The pool was great and clean. Would recommend a stay here.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, August 22, 2013
Dear AliH123,

What a lovely review of the hotel. Its so nice to hear that you really enjoyed your stay with us. Indeed we really do pride ourself on our fist class attentive service. All our staff really do try to go above and beyond to accommodate in anyway possible, so im sure they will love to read this review.

Once again thank you for placing the review, and i look forward to seeing you shortly.

Kind Regards
Sam Banks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

367 reviews from our community

Traveler rating
    204
    85
    43
    20
    15
See reviews for
62
81
13
87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • German first
  • Russian first
  • Swedish first
  • Any
English first
1 review
5 of 5 stars Reviewed August 5, 2013 via mobile

Throughout the preparations for the wedding, the big day and the overnight stay, the staff at the hotel have given all of us personal assistance over and beyond what we could have dreamed of. They made our daughter's wedding such a special and personal experience. The facilities, food and service were excellent. We would like to thank every one if the staff who made it possible. Thank you
Jennie and John Stanbridge

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, August 7, 2013
Dear JStanbridge2013,

What a lovely review! We always love to hear what our wedding & function guests thought about their big day. Its very true to say that Davine & her function team really do go above and beyond to ensure every little details is addressed, throughout planning, and on the day.

Hopefully now you wont make yourselves strangers, and we can look forward to welcoming you back into the hotel soon. Possibly for Sunday Lunch, Afternoon Tea, or our new monthly themed evenings - all taking place in the hotel.

All the best.

Kind Regards
Sam Banks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 2, 2013

There are an incredible amount of places that offer afternoon teas - and I've tried most!
De Rougemont Manor is definitely on my list of FAB afternoon teas :)

Everything about our afternoon tea at De Rougemont Manor was just perfect. Great service, lovely atmosphere, beautiful surroundings, gorgeous and plentiful food. Totally well worth every penny!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, August 7, 2013
Dear Rsands2013,

Thank you for reviewing your recent afternoon tea experience. Its great to hear as an experienced afternoon tea traveller, you found ours amongst the best.

We really do strive to not only offer an excellent service, but to make sure that each guest really does enjoy their tea experience on the whole, including the food, layout, atmosphere etc...

Hopefully we can welcome you back soon.

Kind Regards
Sam Banks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wickford, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 30, 2013

When arriving here there was a big car park beautiful surrounds of the hotel and very friendly reception staff we was seated straight away it was a very hot day and we asked for a jug of water but it never came we asked 3 time before it arrived we was only given 1 tea 1 coffee and wasn't asked if we wanted a top up, the food was lovely but not enough sandwiches. There was lots of cakes though. The waitress was friendly, but don't think I'd pay full price again for afternoon tea.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, August 12, 2013
Dear Jessica F,

Thank you for taking the time to place a review of our hotel. Firstly let me say how great it was to hear that you thought the hotel was lovely, and indeed in a great location. Every visitor comments on how friendly the staff are here, and its great to hear that you felt the same way.

Thank you for your valued comments regarding the unusually long wait for a top up of tea & coffee, and jug of water. As a family owned and managed hotel we really do strive to offer the best attentive service. We fully understand your comments regarding the waiting time, and i would love for you to personally contact me to help investigate further into the situation, so we can make sure something similar should never happen again.

My personal contact details are sam @derougemontmaonor.co.uk or via phone on
01277 226418.

I look forward to speaking soon.

Kind Regards
Sam Banks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2013 via mobile

Went for Sunday lunch, very good value, food was great, surroundings peaceful and picturesque, excellent service from really helpful, friendly staff. Highly recommend it and can't wait to try al la carte menu.

  • Stayed July 2013
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, August 7, 2013
Its always great to hear how our hotel guests experience was, and we always encourage guests to leave us reviews.

From your review i can see how much you really did enjoy your visit with us, commenting on the food, service, and great value for money in general.

Hopefully we will be seeing you soon.

Kind Regards
Sam Banks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 27, 2013 via mobile

For the price this place was very good. I had a very nice meal in the evening (beer battered market fish, chunky chips, tartar sauce and mushy peas was very well executed ) I would visit again if the circumstances were different!!

Stayed July 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, August 7, 2013
Dear Jibnes,

Thank you for taking the time to comment on how lovely your recent stay was.

Indeed David Fuller our head chef, along with his excellent team always make sure every dish is cooked to the highest standards, and every guest is more than satisfied.

Hopefully it wont be long, and we can welcome you back to visit us again.

Kind Regards
Sam Banks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barton Upon Humber
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2013

We had a few extra days left from our holiday and decided to go to Great Warley as we had ran a pub their ten years ago. We booked into the Rougemont for a couple of nights , it was excellent, the room was lovley,the staff were helpful and very friendly, we had a meal in the restaurant that was great too. As well as a great hotel the grounds are fantastic, we will be going back as it was so good, would recommend it.

Jim & Sarah Woodhouse

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, August 7, 2013
Dear James W,

Thank you for placing such a lovely review of our hotel. It is always great to welcome locals, and old residents of Warley into the hotel. As im sure you now know we love the history of the areas surrounding us and the building itself.

Part of our recent restaurant relaunch was to bring back some history of De Rougemont Manor and Great Warley Street, as you can see from photos around the hotel we are doing a great job and are indeed going back further to look into our history.

Hopefully we can welcome you both back soon.

Kind Regards
Sam Banks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to De Rougemont Manor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about De Rougemont Manor

Address: Great Warley Street, Brentwood CM13 3JP, England
Location: United Kingdom > England > Essex > Brentwood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — De Rougemont Manor 4*
Number of rooms: 79
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Agoda, Travelocity and Odigeo so you can book your De Rougemont Manor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
De Rougemont Manor Hotel Brentwood
De Rougemont Manor Brentwood, Essex, UK

Owners: What's your side of the story?

If you own or manage De Rougemont Manor, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.