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“What a transformation.” 5 of 5 stars
Review of Riverside House Hotel

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Riverside House Hotel
3.5 of 5 Hotel   |   17 Mill St | Barton Mills, Mildenhall IP28 7DP, England   |  
Hotel amenities
Ranked #1 of 5 Hotels in Mildenhall
Ipswich, United Kingdom
1 review
2 helpful votes 2 helpful votes
“What a transformation.”
5 of 5 stars Reviewed December 13, 2010

I had to come to Mildenhall on business on the 8th December and was told by my MD that I would be staying at the Riverside Hotel, my face dropped as I had stayed there on two other occations and the place was, well to be quite frank terrible. I arrived around 4.30pm and immediately noticed the new look to the front of the hotel. I parked my car in the newley tarmaced car park and made my way to reception. As I entered a friendly smiling face greated me with a good afternoon sir may I help you, I was taken aback and replied with WOW what has happened to this place?. I was told that the hotel had been bought by three local business men who closed it for six months and completley gutted it. Everything was brand new from the kitchens to the to the newley landscaped gardens.
After a couple of moments a gentleman arrived and introduced himself as the general manager and offered to show me to my room. I accepted his offer as I thought I could quiz him more on the refurbishment of the hotel. as we walked up the stairs he explained that all the rooms, restaurant , bars and function room had been
refurbished and that I was one of the first people to stay in room 16. As he opened the door you could just smell the newness. A large double bed was to one side of what I would call a good sized room, there was also air conditioning, freeview TV and tea and coffee making facalities, he explained how everything worked, told me that the bar was open if I fancied a drink and if their was anything else I required to ask for him at reception. After a piping hot shower I ventured down stairs to the bar where I was greeted by the barman. A couple of drinks later I made my way to the restaurant and was shown to my table. I am a steak man so ordered a fillet steak Med Rare I must say it was cooked to perfection. I chatted with the restaurant staff who were very friendly, they made me feel quite at home. I finished my meal with chocolate mousse cake which was delightfull. As I went up to bed I was already looking forward to breakfast.

I received my wake up call at 7.00am as promissed and after another hot shower went down to the restaurant. What can I say, the full english was perfect.

I do not usually bother with review sites but after staying at the newley refurbished and newley renamed Riverside House Hotel & Restaurant I wanted to let people know how good it is, well worth a visit. Good luck to you all.

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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182 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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  • English first
  • Spanish first
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English first
Ely, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2010

We visited on a busy December 2010 Saturday, just 2 weeks after the re-opening of this popular local hotel. As we live locally, we only had (a rather good) lunch, but were also treated to a tour of the premises and the refurbished bedrooms.

All reception areas for the hotel have been totally refurbished in a very modern and appealing style that is also compatible with the historic features of the building - there is a real 'wow' factor when you first enter. There is a delightful 'library' just off the main reception area where morning coffee or business meetings can be enjoyed. There are two bars, one is a comfortable lounge-style facility where drinks and bar snacks are served, the other is a more 'serious' bar which will no doubt become a popular venue for locals at the weekend. There was a good selection of drinks, including 3 real ales - the two I tried were kept in perfect condition.

The main restaurant is very comfortably laid out; although there are plenty of tables, it is not too crowded and affords wonderful views across the gardens to the local river. While we were having lunch it was full of family parties appearing to have a very convivial time. The menu is pretty straightforward, and bound to have something to please all palates - my children and I particularly enjoyed the gourmet burger and local artisan sausages. While there was a slight delay in the arrival of our food, it was was very well-presented and the staff were extremely friendly and helpful, so this blip did not spoil our enjoyment. My only complaint about the food was that the chips with the burger were machine cut, rather than hand cut and these detracted from the quality of the bread and fillet steak. My wife had cod with new potatoes and spinach and she thought it was lovely. In the New Year, we are told there will be a new specials menu with seasonal specialities to replace the Christmas menu.

After lunch, one of the owners gave us a tour of a few of the bedrooms. Having once stayed in the Riverside a few years ago for a New Years' party, these were a revelation. Every single room has been totally refurbished in a every clean, contemporary style. I travel quite extensively for business and these rated as highly as any I have seen in their class. Each room has a flat-screen TV, tea/coffee facility, desk/dressing table and appeared to offer all the comfort and practicality needed for either stays for work or for leisure. The bathrooms are beautifully appointed with modern fixtures; only a few have baths but the others have very large modern showers.

All in all, the Riverside has been transformed. While there are a lot of old reviews still on the web, it is really only worth considering peoples' experiences after December 2010. We understand from our conversation with the management that there are plenty of plans for further development of the facilities.

  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riverside House Hotel

Address: 17 Mill St | Barton Mills, Mildenhall IP28 7DP, England
Location: United Kingdom > England > East Anglia > Suffolk > Mildenhall
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Mildenhall
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Riverside House Hotel 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
The Riverside House Hotel is set on the picturesque banks of the river Lark and is located in the attractive historic town of Mildenhall. Despite undergoing a complete renovation in 2010, this 18th-century building has maintained its beautiful period features and is now bursting with a contemporary, modern charm. If you require spacious conference facilities for all your business related events, private dinners, weddings, parties, or summer barbecues, our picturesque grounds, stylish rooms and finest local cuisine, the Riverside House is the perfect venue. The hotel is situated near to the A11 and provides our guests with good access to all the local areas such Bury St Edmunds, Ely, Newmarket, Thetford and Cambridge - so whether you are looking for a relaxing break, a day at Newmarket races or wanting to find out more about this historic town and its surrounding villages, the Riverside House Hotel is the perfect location from which to venture. Mildenhall is host to a number of first class sporting events; our local football team is fast climbing the ranks of the semi-professional league, our cricket team boasts one of the finest grounds in the county and is host to a number of minor county games during the summer and for the more aquatic minded there is an excellent pool 5 minutes from the hotel. The Riverside has its own floodlit, 2 court petanque (boules) court in the garden for everyone to enjoy (except some Monday nights when we play in the local league. ... more   less 
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Also Known As:
Riverside Hotel Mildenhall
Riverside House Hotel Mildenhall, England

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