Firstly this is not a hotel it is a motel where ALL rooms are outside and to get to the reception and restaurant you have to brave the elements, and the hot water and the heating are poor.
We ate on the Saturday night when the restaurant was full with about 40 people and I was told there was only 1 chef on who I have to say coped very well as our starter came quickly and our steaks were perfect, it had even been cooked with the lines in it first rather than just grilled, a bit of effort goes a long way.
we both had ice cream which is from a local supplier and I definetly recommend as very very nice, honeycomb the best.
Breakfast was fine but the service needs massive improvement to be ok let alone good, there were times where there was no one even at reception let alone the bar or restaurant.
I would recommend this hotel but not yet, wait for some training for the staff, but I do recommend them for food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your review. It is very important to us and we value all our customers comments and suggestions.
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In response to your comments, we can confirm that we are in the process of refurbishing the hotel after being closed for 2 years which includes enclosing the walkways to the rooms and a new reception area which will link the whole hotel. Our plans are on show in reception.
We are very sorry that you encountered problems with the Heating and Hot Water. If possible would you be able to confirm to us by email which room you stayed in so that we may investigate the problems you incurred and ensure that it does not happen again?
Many thanks and huge appreciation is shown for your comments regarding your meal. We are in the process of recruiting and training staff to ensure that our levels of customer care and service are at a high standard at all times.
We do hope we have the pleasure of welcoming you back to the Brome Grange Hotel soon.
Brian and Kelly Keane
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.