A well situated hotel overlooking the Abbey, but we did encounter some problems. First impressions were poor, with the staff arguing the toss with another guest and completely ignoring us! Room excellent, clean and commodious, but the claim of the most comfortable beds in the region we did not find substantiated.
Parking is difficult as the hotel has virtually no parking, and you are subject on-street to a restriction except 18.30-8.30.
Dinner at the hotel was pretty standard and expensive, with friendly if not particularly competent service

Stayed at this hotel during mid-December. It has a three-star rating but not the service to go with it. We had no heating in our bedroom for the first few hours after we arrived and only one bath towel (there were three of us in a family room). After a few calls we got our towels and one small radiator. Then, as if by magic, our heating came on. When we informed reception they told us that chef had just turned on the hot water!

After previous reports about the hotel food we decided to eat in a nearby pub, The Green Dragon. This was a very nice experience. The staff are great, the pub cosy and the food plentiful and good.

Breakfast on day two took over half an hour to arrive and there were no glasses for the orange juice.

We felt very sorry for the few staff there were at this hotel as they were run off their feet all the time. You cannot blame these frazzled workers as they did do their very best, but overall the experience was not good for some guests.

I probably wouldn't rush back.