Booked over the internet with their own site but arrived to find they had no record of it despite me having the booking reference. Luckily they had a family room and the receptionist was very efficient and pleasant.
Room was very nicely decorated and very clean, with plenty of room. Good shower and lighting, although there was no "welcome pack" in the room or any other guest information and I'll never understand why some hotels don't put a menu in the room to tempt you!
We had dinner and the food was very bad value. Would probably have been ok in a cafe but at 4* prices you expect 4* food. Chips were described as homemade but were clearly frozen, although steak was cooked as requested. Chicken curry was sent back as the chicken was terrible quality. Staff were all very pleasant and helpful although some more training is required as our waiter didn't know the wine list, or what was available, and had to ask what the specials were and then what the soup was.
Also, the hotel takes coach parties so make sure you book dinner even if the hotel appears to be deserted.
Great night's sleep followed by an excellent breakfast. Good choice, all nice and fresh and the service was absolutely spot on.
Very good value, especially if you are staying with kids, they just need to sort their booking system out and have another look at their dinner offerings.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.