In my opinion the hotel was cosy and clean with friendly staff. However, they weren't helpful when it came to tour suggestions and bookings. They only advise guests to do tours run by Spitsbergen Travel and no other travel companies. This made it difficult for guests when tours got cancelled (which is quite common in Svalbard) due to not enough bookings or bad weather conditions. They staff simply said that no other tours were running, unless you check a few sites and ask other tourists, then the staff will get in touch with other tour companies. By then, the tours are cancelled due to low demand.
- Also Known As:
- Spitsbergen Hotel Longyearbyen, Svalbard
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