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“Excellent service - good family location” 5 of 5 stars
Review of Palatia Village

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Palatia Village
4.0 of 5 Condominium   |   Kazantzaki str., Hersonissos, Crete 70014, Greece   |  
Hotel amenities
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Excellent service - good family location”
5 of 5 stars Reviewed September 6, 2012 via mobile

Apartments are located in a quiet area about 10 minutes from the centre of the busy resort albeit the hill location will not suit everyone. Rooms are well presented and clean. The grounds are very well maintained and the pool area provides a secure and family friendly environment. Service from George and Maria is excellent and we met numerous repeat clients. Definitely will be back for the Saturday BBQ!!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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90 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 6, 2012 via mobile

We stayed at Palatia Village for 2wks from 21 Aug 2012. The complex is beautifu with lovely well maintained gardens. George, Maria & their family are warm, welcoming & more than helpful. The food at the complex is excellent & great value for money, especially the BBQ. Well worth a visit, couldn't recommend Palatia highly enough!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perugia, Italy
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 25, 2012

Me and two other friends stayed to Palatia Village from 13 to 23 of August and we expected a lot due to the great comments of tripadvisors people.
PRO:
The position is quite nice.
You are just on the top of a small hill in a peacefull place with a nice view, so the perfect position to have some relax and sleep well but in the other hand very close to the main street of the city. The beach road, super market, moto rental are just down the hill, 10 minutes walking or 3 minutes by scooter/car.
The price we payied for our stay was fair.. 500€ for 10 days, included breakfast. ok for 3 guys.
The staff is kind and friendly.
This place is quite like a big family, so you don't have to be wonder if there's none to the reception when you arrive, if you have a nice dog sleeping around during your breakfast.. everyone do everything. George is the JimCarrey of the Village.. he spends time with everyone, Nicoletta manage the service. Special mention for her... she's nice, efficient, kind and smiling. Defenetly a plus. Maria and her grandma control over the situation. They should smile a bit more.. but we are young guys and made some noise.. we were more confident with Nico, that's normal.
CONS:
wi-fi connection.
it's free in all the village, true, but you have a connect card that expires every 3 days and you can log-in on one device per time. So we were 3 and everytime we have to wait for our turn to be connected.. and every days we came to maria asking for the new card. A normal wi-fi connection with user and psw for the whole village could be the best and easier solution. Today free and easy internet connection its a must.
breakfast is a bit poor... sorry but i have to be honest... i just expected something more than cheese, ham, tomato sliced, oj, milk and coffee, black and white cake and eggs. In any case i'm italian and we only enjoy cornetto and cappuccino for breakfast.. but people from other countries maybe expect more...
room service.

FInally... if you have a family you can love and enjoy this place. I'd suggest it to you. During our stay there were lot of family and only few guys but talking to Nico, she said that you can never know.. that's right.
From 18 to 25 guys looking for crowded and full of love village...i will suggest other places maybe closer to beach road where there are apartments for rent that wakes up at 2pm ;P

In any case i enjoyed my stay. I'd come here again.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, Rhode Island
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2012

My partner and I stayed at this hotel for a week in august and had to write a review to say for once and all this holiday was fab! Great location short walk to new town or old town, beautiful grounds, lovely pool and bar and wonderful friendly staff. Don't miss George ( the owners) lovely BBQ every sat and his pizzaS are good too! We had a wo derfil stay. Only marked down cleanliness due to bathroom being a little run down, but rest of hotel perfect!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading Berkshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 25, 2012

This is a fantastic place to stay. It is half way between the new town at the bottom of the hill for a more lively time and the old town at the top of the hill where all the old Greek Tavernas are.
George and Maria could not make you feel any more welcome and at home.
I have been there 3 times with various members of my family as well as going alone with my son.
We are going back there again this year as we just can't keep away.
The whole complex is so clean and well looked after you cannot ask for anymore from this place

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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middlesbrough
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 14, 2011

Arrived at Palatia around 1730 evening,no one on reception,waited 15minutes and went to the bar.Checked in by Maria and shown to our room on ground floor.Apartment was clean but
basic,shower cubicle was rubbish with a plastic curtain,water went all over bathroom floor when showering,brush left to push down drain wet floor accident waiting to happen.Rooms cleaned every other day and towels changed every 4 days poor considering how hot Crete is.
We asked to be moved after an hour and was told by Maria a couple of days,that was the last we heard of it.The sea view was excellent but not the view of the cleaning maids scooter every morning and the janitor/gardener passing by a dozen times dragging rubbish bags no privacy at all.No one on reception the full 2 weeks you had to go to the bar to find George or Maria.Shook hands with George first night when going in the bar and Ithink he spoke twice in a fortnight and Maria hardly spoke at all.We went into the bar late one night George was talking to 2 Dutch friends who where nice,we sat at the bar and the invisible man would have been more welcomed,it was like intruding on a private conversation.
I read so much about Palatias warm welcome and hospitality thats why we booked,sadly I seen none of it,the barman and the young Polish waitress were friendlier.
We decided our money was best spent elswhere so never hardly ventured to the bar/restaurant.
Very dissapointing though Crete is a beautiful place and enjoyed our holiday we would definetly stay in Koutouloufari/Piskopiano which are 2 lovely villages.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wokingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 26, 2011

The appartment was perfectly acceptable, basic but what you'd expect and was clean and quite large and we had a terrace with a sea view which was stunning. The pool was a good size and the odd shape meant that even if it was busy there was room for everyone and there were enough sunlougers to go round.
The room was cleaned every other day which in itself was fine, however I was a bit surprised that they didn't change the bedding the whole time although they did make the bed or in one case completely unmake it by taking off the sheet and folding it up on the bed which was a little strange! On the whole that was fine though, we didn't have too much of a problem with that.
Our main quibble with the hotel was the service or lack of. We arrived at the hotel at around half 11 in the evening to find a note on the door with a number to call for "late check in". When we rang the number, the owner George arrived from the bar and showed us to our room. As reception was closed, we could not purchase the airconditioning and he took our passports to complete our check in saying we could pick them up from reception the next day. The next day, we went to reception around 10ish and there was noone there We thought this was a little strange but we decided to go out and come back after lunch. We returned in the afternoon and there was still noone there. We then went to the pool bar and the barman told us that we could get our passports and aircon at 5pm.. which to be fair, we did manage to.
This was a running theme during our stay, I think the reception was manned maybe once in the whole week we were there. George and Maria were either at the bar, walking the dog or even to our suprise in the pool! Anywhere but on reception whenever we had a query.. We were quite disappointed after reading all the reviews saying how helpful and friendly that we found them quite the opposite..
We ate at the hotel one evening as we were tired to save ourselves the trek up the hill. The food was adequate but you can get much better fayre at pretty much any of the taverns we tried..
The location left a little to be desired as it was a 10-15 min walk down the hill to Hersonissos (the new town/port). Apart from the advantages of the beach and amenities (ie cash points, vehicle rental etc), we preferred to go up the hill to Old Hersonissos and the other villages of Piskapiano and Koutouloufari as they were more scenic and atmospheric. Be warned that they are a good 20 - 30min walk up the hill and in the heat this was quite draining! We especially enjoyed Georgious' place in Old Hersonissos where Georgious's Dutch wife made us feel really welcome and was really helpful in advising us where was best to go sightseeing. If we went back we would probably stay at the top of the hill in Piskapiano as this is a much better location and you can still walk to the beach within probably 15 min or so.
We had a lovely holiday, the island is beautiful and the food is delicious! I'd recommend hiring a car and taking a drive across the island to see the scenery. I'd definitely go back to Crete and this area but would most definitely not recommend staying at the Palatia!

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Palatia Village

Address: Kazantzaki str., Hersonissos, Crete 70014, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 94 Specialty lodging in Hersonissos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palatia Village 4*
Reservation Options:
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Also Known As:
Palatia Village Hotel Chersonisos
Palatia Village Crete, Greece

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