We've just returned home from a 14 night stay AI at the Grand Hotel. End June -beg July 2012
Hotel- rooms very spacious, clean.
Food- some is good, but is very repetitive and lunch times are terrible- pool bar serves snacks like burgers- (wouldn't recommend these), toasties and fries, main restaurant - mainly caters for german preferences at lunch. People fail to use the tongs provided for removing bread, some foods from the servery. Hands of guest are not provided with anti-bac handwash- like most other hotels on entrance to dining hall. Men are required to wear trousers for dinner., no dress shorts, 3/4 pants are not acceptable. Altho some peoples dress sense left a lot to be desired- going straight for dinner in clothes they had been to the pool in. So not really a place to 'dress to dinner'.
Grounds- well kept, however the hotel is based on a mountain side- kids 'fun pool' is situated with some rooms at the top of the mountain- not ideal if you have very young children like we had. So not recommended for elderly, and possibly unfit.
Animation team- are very rude- they run a kids club daily, we took the children two days on the run for a look around and to take part in the activities. Animation team running the club ignored us on arrival, didn't offer the children to take part in activities and completely blanked us on both occasions.
Evening Shows-- lead by animation team- in total there are 4 shows, a comedy, a magic show, a dance and a mystery show. The shows are repetitive and boring, not really worth watching.
Hotel Staff- 98% of the staff are really friendly, but the rest let the hotel down. The staff on reception are rude and sarcastic, had to wait 4 days for toilet to be fixed.
The duty manager is a rude, horrible lady, who doesn't resolve problems. Her basic answer is if you don't like it, leave.
Waiters in the dining hall during breakfast/evening meals, some are ok, but again, german orientated. All the waiters wanted to know you and couldn't do enough for you towards end of holiday- after a tip! Got a little much in the end with mithering and repetition of food- ate out several times.
German people despite warning in brochure do the usual of 'hogging the sunbeds' at silly o'clock. Had several problems whilst at the hotel with the rudeness of these people in the swimming pool & areas, pushing and shoving in dining hall at breakfasts and teas, being constantly drunk and picking arguments and brawls with anybody. Not a good environment for children. One such instance, watching a 'family show' during the evening and a drunken german lady fell onto my daughter who was sitting watching the show, also knocked my husband and nearly sent our 7 month old baby flying to the bottom of the amphitheater. The same lady at the end of the show tried to hit me on the way out, obviously alcohol fueled. Daughter was left bruised and shaken. Animation team didnt want to help and management couldnt be bothered either. The duty manager was a waste of time and advised me 'there was nothing she could do'.
All inclusive- finishes at 10.30pm at night, waiters go missing from 10pm so no further drinks can be ordered.
SPA- wellness centre- run by a rude german man, who is very ignorant.
Children are left roaming the hotel grounds during meal times, also during show times. Very frustrating when trying to carry hot food/soup into dining hall when children on knees skidding past you, or infront of you.
There are 3 pools at the hotel; the main pool which is hounded by the animation team, the kids fun pool at the top of the mountain and the cocoon pool (over 16s only and whispering is even too loud amongst the older generation). Please note only the main pool and cocoon pools are cleaned at night, we noticed.
After our stay, We wont be returning to the Grand Hotel. Which is a shame as its a spotless hotel, but after our experience, its not for us. If you've booked or thinking of going, please take with you, your patience and be prepared to fight for your food!
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- Also Known As:
- Grand Hotel Holiday Chersonisos
- Grand Resort Holiday
- Grand Hotel Crete
- Grand Hotel Holiday Resort Crete, Greece