Having stayed at Marni almost every year since 2006, we had come to expect an excellent experience and service. However, even we were surprised by the continued commitment and professionalism of all the staff we encountered. It is easy to be cynical these days about customer care, particularly given the difficult times Greece is going through at the moment, but this complex surpasses all our expectations and is an excellent example of what the Greek people can achieve given the opportunity. From the moment of arrival, the welcome is sincere and committed. The maturity of the beautiful gardens in which the apartments are located is a reflection of the dedication of the staff, from manager through to cleaners. They actually seem to care about making your stay as pleasant and care-free as possible.
It is difficult to exceed excellence, but one tip which would assist in future would be to provide the room numbers on the hotel's website against the various types of accommodation. Those of us who have been coming for years know the layout of the complex very well, but it's not always easy to identify where, for example, a two person maisonette is or 2 bedroom superior apartment. Identifying them on the website would assist future bookings!