Myself, my boyfriend and another couple arrived at this hotel at midnight. We was all tired and just wanted to go to bed, but we was told by the receptionist that we was not staying in a room in the hotel tonight and to come back at 11am tomorrow to move into a room in the main hotel, what we paid for.
We have to move all our luggage to the "sister" hotel which was absolutely disgusting, but there was nothing we could do. The next morning we came with out luggage to the reception to be put into our new room, on arrival I got shouted at by the lady working for not telling her in advance that I was coming and we was told we had to wait a further 2 hours to get out room. Finally after the two hours we went back and the receptionist then told us they still had not been cleaned but we could see them. We were taken out the hotel to another sister hotel which was very clean, quiet and had a pirate pool only a short waking distance from the hotel - we just accepted these rooms as the holt was the last place we wanted to be with the rude staff.
The food was a big disappointment, it got better as the week went on but it was not enjoyable. The staff in the restaurant were rude and literally pushed you off your table. The cocktails were definitely the best thing about the hotel and the bar staff were all friendly. The Greek night is a must and it was the first time I had enjoyed myself at the hotel.
The hotel is in an amazing location with several nice restaurants and bars nearby. I highly recommend visiting the palm beach club during the day as the pool isn't very nice.
- Also Known As:
- Heronissos Hotel Hersonissos
- Heronissos Hotel Crete, Greece
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