This is one of the best all inclusive hotels I have stayed in (apart from an adults only in Rhodes). All the good comments are totally true. The staff are excellent and always helpful, food excellent, grounds lovely and plenty of space to walk around without that feeling of being in a crowded hotel (apart from meal times - more of this later.)
ROOMS: There are many different types and the layout is a bit of pot luck as to what you get. Read previous reviews and you will get a feel for what is right for you. But I will say if you are placed overlooking the front entrance or at the side of the hotel overlooking the service area it will be noisy due to coaches, cars and waste lorries arriving at all times of the day. Avoid these. Sea views can be anything from full view, side view, or barely a view at all through trees. Sea front rooms are assured of a good sea view but are more expensive. Balconies are generally quite compact but ok.
Some rooms have been refurbished and they are very nice. More cupboard and drawer space than I've had before and plugs everywhere
In your room will be toiletries but no robes or slippers. There are no tea/coffee making facilities so bring your own. They do supply kettles if you ask but they may run out. There is a fridge for your use but water is not supplied you have to buy bottled water!!
There are in room safes but charged per day.
Some rooms have baths and showers, some shower only so be aware and request at time of booking.
Towels and linen changed regularly, and rooms lovely and clean.
FOOD: Very good choice of food and quality is good. It could be hotter at times though. It gets very busy at peak times and there is often a small queue for dinner but you never wait too long.
If you want an egg for breakfast though be prepared to queue behind a load of people wanting "designer omelettes" as the cooks or management have still not mastered how to deal with this problem.
Al-a-Carte restaurants, Greek, Fish and Italian can be booked (no extra charge) 1 visit at each if you are staying 1 week, 2 visits each if staying for 2 weeks. Greek restaurant was awful. Service abrupt, food cold, meat inedible.
Italian was lovely - well worth a visit. Did not visit the fish restaurant.
ENTERTAINMENT: I found this quite poor day and night apart from Circus which was brilliant. The evening shows fill an hour but enjoyed ourselves more in the bar chatting to other guests.
Entertainment in the day focuses on keep fit or sport. Not to everyone's taste or ability.
WEATHER: If you are going early or late season I would bring a light jacket as the evenings can get chilly. The sea was warm in October but the pools were starting to get quite chilly.
REP: Dan was very informative and made the welcome meeting one of the best I have heard and I've heard a few that have bored me to tears. No hard sell just helpful hints. Great stock of books in his office and if you run out of sun screen he had plenty. Just leave something maybe you don't need.
WI-FI: Available for 5 euros for 90 mins.
TOWELS: No deposit for beach towels and can replace as often as required.
FACILITIES: There are numerous pools, table tennis, tennis and all non-motorised water sports are free. You can certainly do as little or as much as you want at this hotel. There is a lovely beach perfectly safe for children. Plenty of sun-beds around the many different areas.
Cannot comment on the Kids programme but they seemed to be enjoying it and seemed to have very good facilities.
I would definitely come back to this hotel it has something for everyone and with a few improvements could be almost perfect - well nothings perfect!!
WHERE COULD IMPROVEMENTS BE MADE:
Reduce the queues with more staff on the bars in the evening. They did their best but often waited 10-15 mins.
Sort out the breakfast queues for eggs. Same waiting as for drinks.
Stop charging for guests to keep their valuables safe. Even 5* in Dubai do not do this.
Sort out the Greek restaurant. It's letting the hotel down.
Supply water in rooms. This is an all inclusive hotel!
Improve entertainment in the day for the slightly less active!
- Also Known As:
- Nana Beach
- Nana Beach Hersonissos
- Hotel Nana Beach
- Nana Beach Hotel Crete, Greece
- Official Description (provided by the hotel):
- An attractive hotel and bungalow complex, built in a magnificent spot of Crete, ideal for those seeking both, the ultimate pleasures of an all inclusive resort and the tranquility of an unforgettable walk through its extensive landscaped gardens, where the word “garden” meets it’s true meaning!!!The hotel is built in a traditional architectural style of the island, consisting of low level buildings, with superb views of the Cretan sea.Nana Beach Hotel is perfectly situated directly on the sea on the northern coast of Crete, 25 km from Heraklion international airport, between the lively towns of Chersonissos (in 1.5 km), Stalis (in 1 km) and Malia (in 5 km). Some of the most famous attractions of the island are within a short distance of the hotel. ... more less