Booked this as a special holiday with my brother and his wife who were celebrating their 40th Anniversary. It really wasnt that and we agreed it was average.
Stayed 2weeks in September and had 3 rooms before actually emptying our suitcases, rooms were very clean and well maintained by the staff with towels changed daily. Take note there are annexes down the road that most people start off in unless you complain so make sure with your agent you have booked a room in the main block.
Certainly not a 5 star as promoted with most companies with very few facilities which we were told was due to the hotel being in the middle of Hersonissos.
The hotel is surrounded by derelict and run down buildings and of course you dont get far without the scavenging cats and dogs.
Note if you have children there are NO activities or kids club on this site.
Meals were ok but not to a 5 star standard with limited choice and just the one dining room for all meals. All inclusive drink choice was poor and what a stupid time for last orders at 11pm after that drinks to be paid for and you were not allowed to have more than one drink on the table per person dark ages or what!!
No snacks in afternoon apart from a piece of cake that you had to ask for behind the bar.
Entertainment was mediocre and very local and apart from the Greek night that was well worth the extra euros but having been in 5 star Greek hotels before this type of entertainment and buffet was always included.
As i said the hotel is very central to shops and local transport so no problem getting around
The staff and management were helpful at all times but i think the owners really need to update this place if it is to be classed as a 5 star.
The tour operators who check out this hotel must take much blame for the booking system that puts people in the annex
Enjoyed the hol but would we return no way hos'e there are far better hotels in Crete thankyou
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- Also Known As:
- Palace Hotel Hersonissos
- Hersonissos Palace Hotel Crete, Greece
- Hotel Hersonissos Palace