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“More for the young or young at heart!” 3 of 5 stars
Review of Silva Beach

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Silva Beach
4.0 of 5 Hotel   |   El. Venizelou 193, Hersonissos, Crete 70014, Greece (Formerly Aquis Silva Beach)   |  
Hotel amenities
Ranked #41 of 186 Hotels in Hersonissos
s Wales
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
64 helpful votes 64 helpful votes
“More for the young or young at heart!”
3 of 5 stars Reviewed July 6, 2011

General:

This hotel is part of the Aquis group and caters for, I would estimate, 40% Russian, 25% German, 25% French, 5% other nationalities (Scandinavian mostly) and 5% Brits. It caters mainly I would suggest for the under 40s, although there were some wrinklies there too, such as my wife and I. I am 70. I believe they have a rather non-sophisticated clientele, and I don’t mean that in a derogatory way. In essence, because of our age perhaps, but also because we travel a great deal, it didn’t wholly suit us. However, we spent a week here in glorious sun-shine, and made the most of it. As with all my reviews, I shall try to be as fair as possible.

Location:

The entrance to the hotel is bang slap in the middle of the main Hersonissos high street, with grounds sloping down to the sea front via the two swimming pools and dining rooms.
Pros - Ideal for shopping, easy access to all rooms which are cleverly spaced at different levels around the grounds and top swimming pool. No noise from traffic. Great view from our bedroom, of the top pool and sea in the distance. Not that we needed it, but all areas are accessible for disabled people. There was a very small sandy beach just below the hotels’ beach bar, with limited access down dodgy rock steps, and providing you are a reasonable swimmer, it is quite a nice place to cool down – fairly secluded too.
Cons - The main "Beach" - is a public beach, a relatively narrow strip of volcanic sand, upon which the hotel has a number of beds and umbrellas - at least I think they are the hotels - there were so many others on the beach, all different colours etc. Some days, there wasn't a square inch of gritty sand to be seen because of the crowds. Not our idea of an ideal sea-side. I’m not sure if you have to pay for the privilege of using the beds.

Room:
Ours was number 166, and quite adequate for just a week stay.
Pros - Nice view from balcony, comfortable beds (2 singles pushed together ) extremely comfortable pillows, kept very clean, air-con efficient, fridge, TV, (only news channels, but that didn’t bother us) wi fi, nice furnishings, and well decorated.
Cons - Very small bathroom (as mentioned by others) no bath – only shower which was really cramped. Slight “drain” smell continually in bathroom – but not really too much to bother reporting to management. Fridge not stocked, and not very efficient either, as it was built into the dressing table furniture, without vents, so it was struggling to keep the temperature down all the time. The balcony was 1m x 2.5m approximately – big enough for people small enough!

Swimming Pools:
Two large pools with sun-beds and umbrellas arranged around them.
Pros – Both pools kept in pristine condition
Cons – although there were notices about, concerning the “reserving” of beds, our Russian and German friends nearly always ignored the advice, and most were “taken” before 9.00am. They were also very close together, regimented in 2 rows deep on a couple of sides – not our cup of tea, so we nearly always used the man-made sandy patch alongside the tennis court and adjacent to the beach bar.

Food:
Breakfast, Lunch and Dinner all self-service from the same bain-maries. Drinks, including coffee, tea, wine and beer self- dispensed at lunch time, but served at the table in the evening.
Pros – Lovely smiling welcome each meal-time, either from the Maitre-D, or in his absence a charming girl – didn’t get her name though. Salad selection was quite varied and acceptable, if not repetitive. Bread at mealtimes was magnificent – don’t know if it was made on site, but a great selection and “more-ish”. Coffee was good quality and always fresh. We ate a couple of times in the “Olive Tree” restaurant, and the food was excellent I have to say. Unlike a couple of other contributors, I didn’t mind paying the extra for two large filet steaks I had for one main (beat me – couldn’t eat it all!) cooked perfectly to my choice.
Cons – Sorry, but we were not impressed with the food at any of the meals in the main restaurant, and found it difficult to find anything to eat which was not bland, not hot enough, with soggy batter on fish, undercooked pasta, cold chips, and a plethora of minced meat concoctions which all tasted the same. Most lunches and evening meals there were 3 or 4 different types of pasta, and 3 or 4 varieties of potato cooked in different ways, - the cheapest “filler” in mass catering. I really do think something has to be done in this department – it would appear perhaps the Chef’s budget is set too low, because for a hotel purporting to be a 4 star, the food quality and variety just wasn’t there. It is also hard to understand why battered fish is kept in bain-maries, which inevitably will soften the batter and render it inedible. The same goes for the fries, which were either cold, or luke warm at the most, but soggy. Bacon, served twice for breakfast during our week, was streaky, but again, soggy – I do like mine crisp, but that’s a personal thing.

Staff:
Pros – Only “pros” in this department. All members of the staff (bar one, and that person was in “Reception”) were courteous, worked with a smile, were attentive, very smart, and went out of their way to serve you properly. The Maitre, Nikos, has been mentioned here before – I must endorse those comments, and say he really looked after us both, and went out of his way to make our stay far more enjoyable than it might have been without him! He knew his job – it showed! Too many others to single out, but one “Star” was Kostos in the main bar, who was an entertainment, and good fun. Also Leftheras (think that’s how you spell it) the head waiter I believe, was a true professional at his job. Zoe, one of the waitresses, made us very welcome on our first day, and looked after us so well for the rest of our stay.

Bars:
There are 3 bars, a lobby bar – which we never saw open, the main bar overlooking the upper pool and the stage, and the beach bar.
Pros – I have already mentioned Kostos – he was exceptionally good at his job in the main bar. The other bar staff were also polite and friendly, and measures given were ample.
Cons – Drinks for “All inclusive” were limited, and a premium had to be paid for anything not on the list you are given on arrival. The AI whiskey, Gin and Brandy were all quite acceptable as was the beer and wine and “house” cocktails but ask for a pina collada, a standard in any other hotel, and you had to pay extra. The lobby bar was never open as far as I am aware, although I don’t think we would have used it – it was some way away from the rest of the action. Mention has been made before about the length of time waiting for drinks. This happened once to us – 45 minutes – and we were right by the bar. However we mentioned to the Maitre, Nikos, and service improved substantially for the rest of our stay. The beach bar only served wine or soft drinks during the day, along with DIY tea and coffee. The water for the tea was never hot enough – it was one of those instant coil type water heaters behind the bar, so we gave up on that idea.

Entertainment:
A team of 3 people – the “Animation Team”, did the bulk of the entertainment, and kept the guests busy with team games in the pools, volley ball and so on.
Pros – What a superb team, who did a great job, bearing in mind they were catering for several nationalities, all with different senses of humour, taste etc. and different age brackets. At my advanced age, I have perhaps a more subtle idea of entertainment, but for those younger, or young at heart, then maybe the organised daily sports, and less sophisticated evening entertainment would suit them. However, I stress I thoroughly enjoyed the 5 nights the team performed on the stage, and laughed my head off with the rest of them. Max, Paulina, and Daniel, we salute you! Thank you for your energy, your bright smiling faces, your sense of fun, your dedication to your jobs and your professionalism. I hope your agency or the hotel is paying you what you deserve! The 6th night included a very good professional dance group that performed a series of dances from different countries, and the 7th night was a Greek night, (at extra cost) with the inevitable Greek dancing.
Cons – none really, other than for an “All Inclusive Hotel” perhaps the Greek Night should have been gratis. Oh yes..... both pools and the small beach had pipe noise very day, from 10am all day long – different noise (can’t really call it music) for each venue, and LOUD. This had been commented on before, I know, but WHY, WHY so loud. It really spoiled our relaxation overlooking the sea – we couldn’t hear the waves or concentrate on reading a book it was so loud and incessant, and whoever chooses the noise really does have some sort of problem. If it was just “background” music, it wouldn’t have been so bad – but there you go....

To summarise then....
A clean modern hotel in a good central position, with 2 nice pools, excellent staff, rather naive, but enjoyable entertainment, with plenty of organised sports if you want them. Don’t expect cordon bleu food, but rather school dinners, in refectory lines of tables, and self service, unless you are prepared to pay a lot more for excellent meals in the a la carte restaurant. They called it “a la carte”, but it was “table d’hôte” really. “All inclusive” in this hotel is not inclusive as in most others. A lot of extras have to be paid for including such things as fresh orange juice at breakfast! Bedrooms are very small, bathrooms even smaller, but clean, with fluffy towels! Take ear plugs for the pools or beach area!!

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Tonbridge, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 6, 2011

This is the second time we have stayed at this hotel and although we enjoyed it again this year we found it to be very noisy. There was loud music everywhere around the hotel grounds and in the bar . When you sat at one of the pools you could hear music from the nearest bar as well as the restaurant and the other pool, this wouldn't have been so bad if they all played the same but they didn't, sometimes you could be listening to four or five different songs. Not really what you want when you are trying to relax. It's a shame because otherwise this hotel it a great place to stay.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 4, 2011 via mobile

First off all let me start with the positives.

The hotel is lovely and clean with amazing grounds. The staff are mainly friendly with the odd couple off moody staff that you can get in most hotels but in all they are fantastic.

The animation team including Max and Paulinka were fantastic and a real credit to the hotel chain. If you don't want to get involved they still have time to have a chat and genuinely want you to have a good time.

The down side to the hotel is the bathroom is amazingly small and u was shocked just how small the shower is! My pregnant wife really did struggle with the space in the bathroom, we read the previous reviews and thought people were being over the top but they weren't at all.

The food is very hit and miss and resulted in us eating out on a couple of occasions during the week visit. Some days there was limited choice and then the next was a fantastic array of Greek and european food it was very strange!

The last thing people should be aware of is the service at the night. It took nearly an hour to get a drink some evenings so if you all inclusive this can be very frustrating as you just didn't get value for money and they won't allow you to go to the bar.

In summery , a nice hotel but I wouldn't class it for good value.

  • Stayed June 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 27, 2011

Overall a nice hotel, service could have been better as there slow at getting you drinks in the evening if your all inclusive! Rooms were amazing for the price, clean and spacious!

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 24, 2011

On arrival at the hotel, on the main and only street in Hersonissos I was a bit dissapointed but, fortunately, only the foyer fronts onto the main drag. Having booked in and been photographed for the room key card - not the usual AI rubber bracelet!! - you then enter the oasis that is the tree-lined Village layout that stretches right down to the beach. Each small group of rooms are only 2 stories high and most of them have their own balconies, so you can always sun bathe without having to go to the pools or the beach.
I was glad, though not surprised, to find that none of the reported booking of all the sun loungers before dawn was at all in evidence! You do have to wonder whether all the reviewers on this site actually visit their hotels. With no children around it was mainly very peaceful, though the in-house 'entertainment team' were perhaps a bit OTT, I was certainly in the minority in this view, being well into my 7th decade, most of other guests seemed to enjoy it greatly.
The staff were welcoming, helpful, attentative and most of them had enough English to answer any queries that you might have had. I must single out the Maitre De - Nikos who reall;y was most friendly and offered 5 star treatment to everyone, he made my stay quite memorable.
My only criticism,which I am assured is being looked into, was that the WiFi was not quite
what it should have been - fast it was not.
I would strongly recommend a visit to the Ancient Temple of Knossos and a walk through the three villages in the hills just inland from the town.
I have, since being widowed three years ago, had All Inclusive holidays in Malta and Turkey and would certainly put this one at the top of my list.

  • Stayed June 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
1 review
3 of 5 stars Reviewed June 22, 2011

im glad we wernt all inclusive, food terrible, dining room unpleasant and not clean . charge of 2 euro for orange juice at breakfast all inc or not. olive tree very expensive, 35 euro on top of what already paid. wont return to hotel, lovely resort though.

  • Stayed June 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquis, Head of Marketing at Silva Beach, responded to this review, June 29, 2011
Thank you for your feedback, we always have our ears and eyes open anytime to any critic regardless if it is good or bad. We are giving great attention to the quality and variety of food offered to our valued guests, we are sorry to hear that it wasn’t of your preference. Rest assured that your comments will be discussed with the f&b and general manager . Despite your statement in your review’s title, it would be our pleasure to welcome you back at any Aquis resort in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 20, 2011

aquis silva beach was a lovely hotel rooms was always clean and tidy and the staff was lovely and friendly. The animation team was amazing working really hard to entertain all the guests they did an amazing job they worked really hard the food was repetitive but what do you expect for all inclusive. The cocktails was really good i would recommend this hotel relaxing week would definitely come back

young couple aged 21- 22

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silva Beach

Address: El. Venizelou 193, Hersonissos, Crete 70014, Greece (Formerly Aquis Silva Beach)
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Hersonissos
#12 On the Beach Hotel in Hersonissos
#15 Family Hotel in Hersonissos
#20 Luxury Hotel in Hersonissos
#25 Romantic Hotel in Hersonissos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Silva Beach 4*
Number of rooms: 312
Official Description (provided by the hotel):
At a distance of just half an hour from the Heraklion,at the outsckirts of Hersonissos Silva Beach Hotel operates as an all-inclusive resort hotel, where one can choose from a plethora of activities or if otherwise inclined just relax on the beach or around the pool. The Hotel was renovated during winter 2010. ... more   less 
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Also Known As:
Aquis Silva Beach Hotel Chersonisos
Aquis Silva Beach Hersonissos
Aquis Silva Beach Hotel Hersonissos
Silva Maris
Silva Beach Crete, Greece

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