This is a Thomson sensatori hotel, which we were informed was mainly adults only with a small amount of children according to the thomson reps.This i must admit was not true, this hotel caters for children and a small amount for adults/couples. There are several pools which cater for children of all ages but for some reason parents would bring their children down to the adult pool and cause problems, the main culprits were the russians and germans !! It wasn't till our second week that the hotel management finally did stop these kids from entering and playing in the adult pools. I'm not an old miserble fart i have had and looked after my children who are now adults, so this holiday was for us going to be relaxing, peaceful and tranquill but this did not happen in our first week. We cannot fault the staff for their kindness and friendly/helpful approach to all guests. I so felt disappointed that for a 5 star hotel that we should have to queue for seating at evening meals due to understaffing There are only 3 computers in the hotel to book seats in the speciality restaurants which by the way is surperb, this is why there is a problem trying to book them. When requesting a swim-up pool make sure you check the wording and don't have a dip/splash pool which are tiny, go for blocks 16 17 18 these have the better swim-up rooms and veiw. The entertainment was good but it only lasted for a short time 9.30.- 10.30pm on main entertainment broadwalk and 1/2 hour on balcony till 11.00-11.30 which all music stopped, so no consideration for the couples/adults who my have wanted to listen to music.
- Also Known As:
- Atlantica Caldera Palace Hotel
- Atlantica Caldera Palace Hotel Chersonisos
- Atlantica Caldera Palace Hersonissos
- Atlantica Caldera Palace Crete, Greece