The hotel is clean, the reception & dining room staff very good, good choice & standard of food
but hotel is let down by the standard of room & closeness & unavailability of sun beds round the main pool. NO WOW FACTOR IN THE ROOM as advertised by Thomsons Sensatori brand. We paid £4 per person per night for a sea view room & what we had was a view of 2 two storey supermarkets with hoardings above, a car hire company & a sports pub. We could see about 2 inches of sea over the top of the shops. Taking the complaint up with Thomsons we were told if you had a side sea view it counted the same as a sea view. Our balcony was set back from the 2 rooms/balconies at either side & so the only way we could see the sea was to lean over our balcony & look through the adjacent balconies. Some people who didn't pay for a sea view had a sea view. Not exactly what you expect when paying 5* prices & extra for a sea view. When we walked into our room there was NO wow factor. We have been in 3* & 4* hotels with better rooms & room facilities. If you go for 2 weeks make sure you take some coat hangers & be prepared to leave lots of your clothes in the case. For a 2 week holiday where you are expected to dress up for dinner (& which we enjoy doing) there was one small wardrobe in the room with 12 coat hangers & 2 small drawers in the wardrobe. The bedside drawers were so small my husband struggled to even get a pair of socks in & out. I don't know how the hotel has a 5* rating on the quality of the rooms as most of the people we spoke to said it was only just a 4* hotel. You are expected to pay the 5*price at this hotel & extra for non existent sea view but once Thomsons have your money they do not bother any more.
- Also Known As:
- Sensatori Hotel
- Sensatori Hotel Chersonisos
- Sensatori Hotel Hersonissos
- Sensatori Resort Hersonissos
- Sensatori Resort Crete, Greece
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