I will start with what I liked most...food. Food was excellent. Even though service was slow but food was tasty.
What I did not like:
Location...It is far away from a road. You need to have your own vehicle which can be driven on mud road. Even though hotel says that they will provide transportation, do not rely. They have only one vehicle like tata ace (to carry their grocery etc.) which they use to transport people. Not a good experience.
Service: It is not up to mark. They need to improve a lot to be a good hotel. Slow people. Buffet breakfast was always late and many time people will leave before breakfast. May be it is by design.
Policy and communication: They overcharged us. I got confirmation of rate from owner but somehow it was not communicated to staff. I could not argue much as I could not locate confirmation message. Later I found text message which was sent for confirmation but it was too late as I was back from my vacation. Ideally customer need not to argue to get rate committed.
We also booked taxi through them for Chilika.Everything was confirmed but finally taxi did not arrive (some unknown reasons). Later manager took us to few agents and one agreed. But that guy did not allow me to get down till he got his settlement through hotel. It was disappointment.
Good thing was that there was genuine effort from manager to take care of us.
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