I had made my booking through MakeMyTrip.com and had received the confirmation SMS from MakeMyTrip that 1 Super Deluxe Room for 2 has been booked, however, when I went to check in, I came to know that they have not received any communication from MakeMyTrip - this was true because they received only after a few minutes of my arrival at the hotel. However, what hit me the most was that instead of speaking to MakeMyTrip, they were more interested in denying the booking and then trying to push me for their Executive Rooms whose price was higher. I finally had to take it up with MakeMyTrip who ensured that I do not have to pay anything extra - this was confirmed to me by MakeMyTrip and I was also told that the same was communicated to the hotel. Morning also came as a surprise because the person at the reception with whom the communication was made by MakeMyTrip and who had also confirmed me the same the previous evening tried to bill me the excess Room Rent. It was only when I objected that he said that it is allright and will take it up with MakeMyTrip. In short, this hotel seems to have a habit of cheating travellers as can be seen from the previous reviews as well. Good location and well behaved Room Service Personnel, however the Owner needs to be taught that in hotel industry, cheating does not go a long way and we need to make customers make feel at home. Even the Executive Room was not up to the mark considering the price.
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