We've been to Matheran before, and had stayed at Lord's Hotel which was lovely. For our second trip we chose Verandah which was a wonderful experience in terms of the rooms, the fabulous food, and the lovely verandah but the management was some of the worst I've experienced in my travels. Rude, uninvolved, uninformed - it made for a very bad start when we were checking in and put a bit of a negative spin on the overall trip. I emailed the Neemrana Hotels to share this with them (before posting a negative review here) but never heard back from them which is not a good indicator when in the hospitality business. I have since checked with them on availability for a future trip and the company rep was curt and almost rude in his responses. It's really very unfortunate because the property itself is wonderful, the chef is fabulous, but the management puts a damper on the overall experience and this seems to be a top down issue considering the non-responsiveness of the hotel chain and the poor customer service manners of the reservations/inquiry reps.
- Also Known As:
- The Verandah In The Forest Hotel Matheran
- The Verandah In The Forest Hotel
- The Verandah In Forest
- Official Description (provided by the hotel):
- The paths once cleared by the British in the forests of Matheran, making it the last British hill station have acquired a new identity as the place where Bombay’s movers and shakers which include filmstars and businessmen come to spend a few quiet and peaceful days.Perched atop the Sahyadri ranges, Matheran is Asia’s only pedestrian hill resort. Chug up in a toy train, trot, or arrive in a palanquin, past gigantic mansions built by the British, the Parsis, and the Bohras. The Verandah in the Forest was the second house to be built on the isolated Western Ghats, by Captain Barr. Now, with every facility in place, it is reputed to be second to none! Indeed, the nobility of the proportions of The Verandah bring civilizational honour to the Sahyadri ranges. Lounge like never before in this verandah of your dreams. Read under the highest domestic ceiling you would have known in the salon – 12 metres/35 feet high. Stroll down to Charlotte Lake. Or take longer walks with a picnic basket. Relish the local cuisines. Heave your chest, muscle your calves, take all the oxygen back in your lungs. Link your planet with your own two feet.Find space for more space in your mind. Or lose yourself to find yourself anew.Long after you return, you will wonder who would have dared to sprawl out such a tree-home space in such spell-binding wilderness? ... more less