Just back from a trip to Matheran. Booked the trip thanks to the some review . The flaws started with we (3 couples+kids as part of trip) getting rooms with 2 of them having doors with faulty latches - one didn't open and the other didn't close. The blankets were worn thin and frayed in the corner - and obviously filthy. Cockroaches added to the company. Bathrooms were dirty too. Complaints resulted in us getting new rooms which were a tad better though bathrooms still were dirty . And to think this is one of the highly rated hotels.
The restaurant decor is also very ordinary and the food was average. What was the icing was the service in the restaurant - there is no policy on which age category of kids will be charged - a debate ensued and then our view point was reluctantly accepted. The lights and fans started getting switched off by them at 1030 forcing people to start moving out or the next day breakfast start was delayed from 830 to 9 , we went back a little later and sometime later at 10 sharp they started clearing away the buffet! One hour for breakfast . We asked for some milk while they were packing up and he brusquely shrugged us off. These are only some of the instances . On the bright side - the kids room was good to keep them entertained for hours and the rooms were big but poorly designed. Overall a forgettable hotel with terrible service - no where near the 3 starts claimed - rather its a no star run down property .
- Also Known As:
- Regal Hotel Matheran