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“Pleasant stay at Westend Matheran” 4 of 5 stars
Review of Westend Hotel

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Westend Hotel
3.0 of 5 Hotel   |   R.C.Church Road, Next to Matheran Police St., Matheran 410102, India   |  
Hotel amenities
Ranked #2 of 20 Hotels in Matheran
Certificate of Excellence 2014
Mumbai
1 review
“Pleasant stay at Westend Matheran”
4 of 5 stars Reviewed September 11, 2013

I stayed at Westend Matheran for 2 nights from 7th September. The Deluxe room was nice and clean and the service quality of reception and other staff are good. Food was very good and the hotel is at walkable distance from the market.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Cleartrip

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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226 reviews from our community

Traveler rating
    85
    114
    19
    2
    6
See reviews for
107
65
Solo
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Any
English first
Mumbai (Bombay), India
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 11, 2013

I have been visiting Matheran almost every year since last three years and have been staying only at Westend. Its bit walking distance from the station, but thats the best, least disturbance from the market area. Clean rooms, clean swiming pool, great food and excellent service. They even have some magic shows during weekends for kids and have a small pay area with slides and swings exclusively for kids. Cant ask for more when you have a two year old son with you. Just a few drawbacks hot water migth not be avilable all through out as there are electricity problems, but you can get it once you ask for it; and it should be fast. Secondly monkeys near the swimming pool, again the staff is always there but just be careful with the kida eating near the pool

Room Tip: Dont choose the room behind the mini bar or the one very close to the main gate.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed August 29, 2013

We booked this hotel for one night in one month advance through cleartrip. For some reason we were not able to go matheran on that particular date. So we decided to cancel it. The Hotel cancellation policy is if you cancel within 7 days of your check in date you incur 100% of your stay. We ask cleartrip agent to cancel booking prior to 6 days but he confirmed with hotel and they were not ready to refund us. Not even 50% amount. As it was including lunch dinner breakfast and cost of accommodation we already paid a lot for that and no refund for that was like loosing our money for nothing. We know hotels do have cancellation policies but at least if we are informing 6 days in advance for cancellation we expect to refund at least some amount so we can think again of booking here. Its sure that we won't be booking this hotel again. So be careful while booking this hotel.

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sahilrupani, Owner at Westend Hotel, responded to this review, October 7, 2013
Dear Sir, Unfortunately neither us nor Cleartrip we were unable to track your booking.
We would appreciate if you could please share with us the Cleartrip booking ID or voucher number so that we can check your booking to see what could have possible gone wrong. You could email us on westendmatheran@gmail.com or call us on 9969444786 to provide these details.
Kind regards,
The Management, Westend Hotel - Matheran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 24, 2013

We stumbled upon westend hotel while hunting for a hotel in Matheran and I must say that it was a place worth discovering . We went there to have some peace and quiet and to do some work and it played the perfect host . A quiet place with a super staff that is ready to serve with a smile all the time. Food was good as all the meals are included in your stay packages . The rooms are clean and well maintained. The Only problem was with connectivity of mobile and wifi Internet which they are looking to fix . Overall a great place to go back too for sure .....

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 23, 2013

Good food, good service, clean rooms, clean swimming pool and great staff who cater to your every requirement.
Will be back for many more holidays in the future.
The gaunti (said as gauti) chicken is the one to watch out for at dinner, along with the home made gulab jamuns.
Burrp!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai, India
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 5, 2013

The rooms were pretty clean and genuine as promised. Located at quite serene and quiet area, giving you the feel of relaxed holidays. The buffet meals were tasty and hygienic. Overall a good experience!

Room Tip: Get the normal room. No difference in executive and normal room.
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 21, 2013

A perfect place for a weekend. Total value for money!
The hotel is very well maintained and clean. The ambience is really good. the rooms are well furnished.
The food is excellent, like a buffet system, unlimited food and good variety and very tasty.
They have a swimming pool which is well maintained. Overall the experience was awesome.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westend Hotel

Address: R.C.Church Road, Next to Matheran Police St., Matheran 410102, India
Location: India > Maharashtra > Matheran
Amenities:
Bar / Lounge Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #2 of 20 Hotels in Matheran
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westend Hotel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Westend Hotel with 29 cottages and 2 tents are brimming with old world charm, what with their beautiful old British-style preserved architecture and spacious verandas. From the minute you step in, you almost wonder if such hotels exist. And to think, its mere 2 hours away from the hustle and bustle of city life. Tucked away in the forest, all you will see are the tree tops and hear only the sounds of the forest. The beautiful Lake Charlotte is just 10 minutes away as is the main bazaar and a few of the famous viewpoints. The sole aim of the hotel is to make you relax. Trek through the forest, amble along the natural red mud paths, take a horse ride to the various tourist attractions, play the numerous indoor-outdoor games, soak in the silence or just laze on the hammocks, there's enough and more to keep you busy for as long as your stay. And whatever you choose to do, you'll certainly leave with a rejuvenated mind. ... more   less 
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