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“Terrible service - so unlike HPTDC's other hotels” 2 of 5 stars
Review of The Manimahesh-HPTDC

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The Manimahesh-HPTDC
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Near Bus Stand, Dalhousie 176304, India   |  
Hotel amenities
Ranked #7 of 38 Dalhousie B&B and Inns
India
Top Contributor
239 reviews 239 reviews
85 hotel reviews
Reviews in 80 cities Reviews in 80 cities
542 helpful votes 542 helpful votes
“Terrible service - so unlike HPTDC's other hotels”
2 of 5 stars Reviewed May 3, 2011

The Manimahesh Hotel is located in a quiet part of Dalhousie, near the DFO's residence and the YHAI, overlooking the forested valley and the military cantonment.

The room that we stayed in was tastefully done up with wood panelling and had excellent views of the Pir Panjal range and of the Chamba Kailash peak in the distance.

That is where the good part ends.

Service was terrible, so unlike the excellent, warm service we experienced at the many other HPTDC hotels we stayed at on this trip.

Our room at the Manimahesh was booked on the phone by the Manager at HPTDC's Iravati Hotel in Chamba. We could hear the conversation on the other end, right at that time itself, the reservations clerk at the Manimahesh had an attitude problem as though he was doing a great big favour by accepting the reservation - eventually it turned out that we were one of the only two occupants that day!

When we arrived at the hotel we were checked in with indifference by the receptionist. The porter was courteous however, and the room was more than comfortable.

The menu card had quite a decent variety of cuisines on offer and as we were quite sick of regular Indian hotel food by that time, we asked for some of the continental items. The room service person did not even understand what we were asking for. Eventually he said abruptly in Hindi - Is time mein yeh sub cheezein nahi milenge - At this time, none of these items are available! So we had no choice but to order standard Indian fare.

Worse was to come. The food was stodgy and chapathis turned out to be leather like in texture. Rotis are standard fare in North India, everyone but everyone knows how to make them well. It was inconceivable that any hotel in Himachal Pradesh could dish up such monstrosities. We returned the food half uneaten and swore never to eat there again.

When we complained, the manager lamely said that there was a staff shortage. If that was the case, why were they charging full rates? Even the tea served was luke warm.

For the rest of our stay, we ate at the dhaba at the end of the road, much tastier, fresh and piping hot food. Though we could have stayed an extra day at Dalhousie, we cut short our visit and moved out thanks to the attitude of the Manimahesh staff.

When we checked out, we pointed out an obvious mistake in the bill. The person at reception agreed there was a mistake but the room service man started to rudely argue about it. Eventually the receptionist prevailed but the atmosphere was spoilt.

On this Himachal visit, we stayed at six different HPTDC properties. At all of them except for the Manimahesh, the service was excellent.

HPTDC needs to get its act together fast at the Manimahesh if it wants to retain its overall good image.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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59 reviews from our community

Traveler rating
    14
    27
    10
    5
    3
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1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
noida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 23, 2010

Named after the adobe of Lord Shiva, Mount Kailash-Manimahesh (5656m) visible from Dalhouise, is a modern hotel with all amenities. This deluxe hotel offers commanding view of snow-clad ranges and plains.

  • Stayed April 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 26, 2010

We had to stay at Manimahesh as we did booking in the last minute. The location is nice and we chose the new rooms (Quite expensive) as older rooms were not that good. The new room was very good with stunning views of Pir Pinjal mountain range. Room service was very prompt and food was good.

  • Stayed April 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 20, 2010

Just after my marriage I went to dalhousie. The location of the hotel is very good, you can see the snow covered mountains outside your window.The rooms are very spacious. The staff , food was very good and they served in very disciplined manner

  • Stayed April 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2009

It was very special visit for me as this was very first place I visited with my Hubby.
The staff was very cool and they served in very disciplined manner that made our trip really very special and I would like to stay in the same hotel if I visit Dalhousie again

  • Liked — Qulity and comfort
  • Disliked — None
  • Stayed April 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nagpur
1 review
5 of 5 stars Reviewed December 3, 2009

Hotel Manimahesh is one of the best hotels I have seen in this part of the country. The staff is very helpful and the food is excellent.

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Additional Information about The Manimahesh-HPTDC

Address: Near Bus Stand, Dalhousie 176304, India
Location: India > Himachal Pradesh > Dalhousie
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #7 of 38 B&Bs / Inns in Dalhousie
Price Range (Based on Average Rates): $
Number of rooms: 33

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