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“Convenient experience!” 4 of 5 stars
Review of Holiday Inn Express & Suites Columbus Airport

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Holiday Inn Express & Suites Columbus Airport
2.5 of 5 Hotel   |   460 Waterbury Court, Gahanna, OH 43230   |  
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Ranked #2 of 3 hotels in Gahanna
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
“Convenient experience!”
4 of 5 stars Reviewed April 6, 2014

We traveled from an hour away to run in an early race that was in Easton. The staff was friendly and our room was up to standards. We were at breakfast at about 6:45 and they were running out of items. I overheard a staff member tell a guest that they would not be making anymore. For a busy Saturday I thought this was a little surprising. We had what we needed and we were greeted by the staff everywhere we went. There were several large events in Columbus on this day and it was obvious that many of the guests had come in for these events. I thought it was very kind of the staff to ask us what we were participating in. They encouraged us and they were aware of their surroundings. Over all, a great stay and we are glad we choose to spend a little money to have an easier, more convenient morning.

Room Tip: Get to breakfast early.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 people have reviewed this hotel

Traveler rating
    14
    16
    9
    2
    2
See reviews for
11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
San Mateo, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 10, 2013

convenient for us staying over near the airport after coming in from the west coast at night. very accommodating in the am for getting to CMH car rentals. if arriving after 8 pm you have to call for shuttle service.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXRM, Revenue Manager at Holiday Inn Express & Suites Columbus Airport, responded to this review, December 12, 2013
We realize there are many hotels from which to choose in and around Port Columbus International Airport, so we thank you for selecting the Holiday Inn Express and Suites Columbus Airport for your recent stay. We are pleased to hear that you found our shuttle services and our hotel very accommodating. We look forward to seeing you again soon.
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Wapakoneta, Ohio, Usa
1 review
5 of 5 stars Reviewed December 10, 2013

We stayed at your motel because we were able to leave our car in the parking lot for the entire week we were gone, and the hotel provided a ride to and from the airport. It all worked very smoothly. Thanks!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXRM, Revenue Manager at Holiday Inn Express & Suites Columbus Airport, responded to this review, December 12, 2013
Thank you for taking the time to write a review of your stay at the Holiday Inn Express and Suites Hotel Columbus Airport. We are very glad to hear that you found our park, stay and fly package to be smooth and accommodating, and we're thrilled to learn that you had a great stay with us! We look forward to welcoming you back to our hotel for your next trip.
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Houston
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 8, 2013

This hotel was very clean and everything worked in the room. The only downfall of the stay is the breakfast, it needs some work. The hotel staff was excellent and would take care of every request.

Bob Evans is located outside the hotel and its a good place to eat.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 1, 2013

We stayed in this hotel for 2 days last Sept 27. Our room 209 was quite, a very clean and comfortable bed. The staff were friendly and welcoming. The breakfast was adequate. We are very please with our stay here.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed September 26, 2013

September 26th, 2013: room 403. The only good part of the stay is that there is an electrical outlet on the lamp next to the bed. If a bed that is not rock hard is important to you then I suggest you pass! Not to mention the trash that was left on the floor from the last customer. So much for being a priority club member - that wasn't acknowledged either. I don't ask much, a soft bed, clean room and nice staff. I'm considering going back to Hampton Inn & Suites.

Room Tip: Skip it if you want a good nights sleep. I won't be back.
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus Airport, responded to this review, October 12, 2013
Dear NeedSoftBed,

Thank you for being an IHG Club Rewards member and for writing us a review. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, OH
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 7, 2013

Very nice hotel but was woke up several times during the night do to doors slamming and noise in hallways. Road traffic is bad for rooms facing front of hotel you can hear everything. If staying here ask for room facing back of hotel.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus Airport, responded to this review, September 25, 2013
Dear monkey12,

Thank you so much for your candid review of our hotel. I am glad that you found our hotel to be beautiful but it is unfortunate that you were inconvenienced with the noise levels experienced. We take all reviews negative or positive very seriously and your feedback will help us improve on our efforts.

Regards,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express & Suites Columbus Airport

Address: 460 Waterbury Court, Gahanna, OH 43230
Phone Number:
Location: United States > Ohio > Gahanna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 hotels in Gahanna
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus Airport 2.5*
Official Description (provided by the hotel):
Come join us at the Holiday Inn Express & Suites Columbus Airport in the beautiful city of Gahanna, Ohio. We are conveniently located just off of Hamilton Road and I-270, making travel to any of Columbus numerous locations a breeze. Port Columbus International Airport, the Easton Town Center, and Gahanna's Creekside outdoor dining and recreation are just a few of the locations that are all within 10 minutes from us. Other office and medical facilities close by include American Electric Power, DFAS, DSCC, OSU Heart Center-Gahanna, and Mount Carmel East. There are dozens of Columbus top attractions located within 20 to 25 minutes; COSI, the Columbus Zoo, the Short North, Nationwide Arena, Polaris, Germain Amphitheater and many more. ... more   less 
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Also Known As:
Holiday Inn Express Gahanna / Columbus Airport e Hotel Gahanna
Holiday Inn Gahanna
Gahanna Holiday Inn
Holiday Inn Express & Suites Columbus Airport Gahanna, Ohio

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