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“Great location for access to Dayton and Cincinnati” 4 of 5 stars
Review of Holiday Inn Express Franklin

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Holiday Inn Express Franklin
2.5 of 5 Hotel   |   851 Commerce Center Drive, Franklin, OH 45005   |  
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Ranked #4 of 10 Hotels in Franklin
Coralville, Iowa
Top Contributor
60 reviews 60 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
“Great location for access to Dayton and Cincinnati”
4 of 5 stars Reviewed May 5, 2014

We chose this location because it is between Dayton and Cincinnati on I-75. It worked out perfectly. It takes about 20-25 minutes to get to Dayton Dragons baseball game as well as the National Museum of the USAF. Plan on 45 minutes to downtown Cincinnati for a Reds game (plan extra for parking.)

The hotel is what you expect from a Holiday Inn Express: Clean comfortable room; Clean modern bathroom; friendly staff; better breakfast than the competition. Besides the location, the price was really competitive...we bought a non-refundable early and saved more.

Only drawback was the HVAC was a little picky. We needed to use both the AC and heat (Midwest in April/May) and the unit struggled a little.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary P, General Manager at Holiday Inn Express Franklin, responded to this review, May 26, 2014
Thank you so much for that amazing review. It was wonderful hearing about your pleasant stay with us. Hopefully we'll get to see you here again soon. Thank you for choosing the Holiday Inn Express Franklin Oh
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56 reviews from our community

Traveler rating
    24
    19
    7
    5
    1
See reviews for
16
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4
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 29, 2014

I am staying here for one night for a business meeting overall I am very satisfied. The room and bathroom are very spacious. Have a microwave and a refrigerator in the room very convenient. The pillows are very comfortable love them would like to take one home. Everyone at the front desk was a very helpful and friendly. They serve a breakfast and the room that you can eat a is very nice and comfortable. Spend a nice quiet location don't hear much traffic at all. The only downfall to this hotel again its a non-smoking facility.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary P, General Manager at Holiday Inn Express Franklin, responded to this review, May 26, 2014
It's good to hear that your stay with us was so enjoyable. We look forward to seeing you again here at the Holiday Inn Express Franklin Oh.
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charlotte
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 10, 2014

No complaints - Whether in Milan, Italy or Franklin, Ohio, the Holiday Inn Express experience was consistently a pleasant one. This hotel is non-smoking, exceptionally clean, updated and modernized. Fast internet, flat panel TV with slow channel surfing, ac/heat unit under window is quiet and controlled by central thermostat in room. Bed/pillows are lovely, Bed, Bath & Beyond bathroom accessories, fluffy towels. All electricals (lights, micro, fridge, hairdryer etc) were in working order. Rugs in room and halls were clean and updated in a contemporary style.
East side of hotel faces highway and traffic noise was notable, especially if air unit is turned off. Bring a sound machine, keep air on or request a room away from highway (west side) if you're a light sleeper.
Excercise room has 2 treadmills, 1 elliptical and 1 bycical are all in working order - but with a room key, there is guest access to a local gym (I did not use this feature, however - can't comment on the gym). There is an indoor pool, no whirlpool.
Breakfast was typical, with a different assortment of "hot" meals on each day. Plenty of fresh fruits, yogurts, cereal. Coffee was weak.
Hotel staff was wonderfully friendly and helpful.
Easy access to Highway - only fast foods in the area, however...need to travel a bit to find quality sit-down restaurants and good coffee.

Room Tip: Rooms away from highway are quieter
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary P, Manager at Holiday Inn Express Franklin, responded to this review, April 19, 2014
I am so pleased to hear about your stay!!! It is heartwarming to hear about guests experiences, and also keeps us on our toes. We work hard to provide an exceptional experience for our guests but when our staff goes above and beyond is the true test of service. We want to thank you from the bottom of our hearts for taking the time to write this review! We hope to see you again in the future!
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Higden, Arkansas
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 28, 2014

Stayed here 3 weeks in march couldn't have been more pleased . Large rooms , very clean , excellent staff . Walking distance to several restaurants and a short drive to lots more place to eat . Excerise room and indoor pool were both clean and well maintained , and even the breakfast want bad .

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary P, General Manager at Holiday Inn Express Franklin, responded to this review, March 31, 2014
I was so pleased to read your very kind review of your recent visit with us here at the Holiday Inn Express - Franklin - thank you so much not only for your business but for your extraordinarily kind comments. I am so happy to know you felt our staff took such good care of you - this is at the very top of our list and it is always warming to know when we succeed. We certainly look forward to being of service to again next time you travel back our way!
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Tacoma, Washington, Usa
Top Contributor
54 reviews 54 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 7, 2014

The hotel looks to be only a few years old and is situated on the top of a hill. The only restaurant that is located within walking distance is a McDonald's which I do not like. Overall the rooms were nice and the staff very friendly. They do offer a free breakfast in a nice dining facility. This is a good place for business travelers to stay while in the Dayton/Cincinatti area.

Room Tip: Always ask for a top room floor facing away from the main road.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary P, General Manager at Holiday Inn Express Franklin, responded to this review, March 31, 2014
Thank you for choosing to stay with us here at the Holiday Inn Express - Franklin for your recent getaway; we know how many lodging choices are available to you and we are honored you selected us. I am very glad you were pleased with your visit and enjoyed our complimentary Breakfast.
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Murfreesboro, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 17, 2014

We stayed here last weekend. It was very easy to find and get to. Our room was really big, and it was cleaned. The breakfast was good, my boys liked it because there was a good variety of foods. The only thing I would say is the front desk guy was not helpful at all. He just kind of stood there and stared a lot. Was not friendly at all. Also the wifi was no good. It would never connect fully and the front desk was no help.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary P, General Manager at Holiday Inn Express Franklin, responded to this review, March 31, 2014
Thank you for sharing your feedback regarding your recent visit with us here and for your comments about our Front Desk staff. However, please accept my apologies for the obvious poor service we provided from Front Desk Staff; there is simply no excuse and I am very sorry. I know we were extremely busy while you were here which is why the breakfast traffic was so high but I am again sorry that this inconvenienced you. I hope you will give us another opportunity in the future as I am confident you will be pleased. Thank you for staying with us.
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Ohio
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 10, 2013

I've always had great luck with Holiday Inn Express, they are very consistent. This hotel appears to be newer, but not brand new. The room was clean, neat and looked like every other HIE. The bathroom had some cracks in the wall that were poorly repaired, but it looked fairly recent, and they appeared to be trying to repair it. Noise though was a factor, this hotel, even though less than 1/2 full, was noisier than most I've stayed in with Holiday Inn Express. Breakfast was the same as others, with the traditional cinnamon rolls, eggs, etc. The morning I was there the pancakes were empty but not a big deal... so all in all a good stay but a little disappointed in the mattress (very, very firm) and the noise levels.

Would stay again, was a nice drive from there to my local destination, but it just needs a little fine tuning to get up to HIE standards.

Room Tip: Rooms on North side have view of little, would prefer south side if you expect a view...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary P, General Manager at Holiday Inn Express Franklin, responded to this review, October 14, 2013
We accommodate many guests each evening, and we strive to make their stay
a satisfying one. The principal goal of our hotel is to provide dependable service
to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.

Please accept my sincere apology.

I want you to know that the comments and suggestions we receive from our
guests are taken seriously. They tell us what we're doing right, what we're
doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken.
Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Franklin

Address: 851 Commerce Center Drive, Franklin, OH 45005
Phone Number:
Location: United States > Ohio > Warren County > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Franklin 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Our wonderful Holiday Inn Express & Suites Franklin/Springboro, Ohio hotel named after Benjamin Franklin is conveniently located off I-75 at exit 38 (SR-73). We are 30 miles from James M. Cox Dayton International Airport (DAY) and 50 miles from Cincinnati Northern Kentucky International Airport (CVG). We are conveniently located near several corporations: Dayton Daily News, Lexis-Nexis, Faurecia, Pioneer Automotive, Braden Sutphin Ink & AK Steel. We are easily accessible to shopping at the Dayton Mall, fun and recreation of King's Island, The Beach Waterpark and Caesar s Creek State Park and entertainment at LaComedia Dinner Theatre. Our Holiday Inn Express & Suites Franklin, Ohio hotel offers spacious and luxurious guest rooms. Keep in touch with your office or home with complimentary wired/wireless HSIA. Stay productive working from our over-sized desk and comfortable ergonomic desk chair. Enjoy viewing your favorite TV programs on our 32 HDTV. Our 24-hour fitness center includes a modern elliptical machine, 2 treadmills and a stationary bicycle so you may keep up your fitness routine away from home. Daily we offer a complimentary hot breakfast buffet, featuring our signature cinnamon rolls! We also provide a complimentary 24-hour business center and a refreshing heated indoor pool. We look forward to welcoming you to the Holiday Inn Express & Suites Franklin / Springboro, OH hotel. ... more   less 
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Also Known As:
Holiday Inn Express Franklin Hotel Franklin
Holiday Inn Express Franklin Ohio

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